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Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
Description
You can monitor your entire digital landscape to get real-time intelligence about competitors, clients, and just about any other information you might need. Our AI software delivers reliable and relevant business intelligence data to you every day, making competitor analysis so easy. With expert analysts' prioritised and summarized insights, you can cut through the noise to focus on what is important. You can react to industry activity immediately and never miss a chance. With powerful analytics tools, you can get a complete, real-time view on the market. Compare prices, promotions, and other activity of your Competitors. Conducting a thorough competitor analysis. You can see the impact your products or campaigns have on the market. You can measure the value and ROI of any activity, and report on performance.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Google Analytics
Yes
Instagram
Yes
Microsoft 365
Yes
Oracle Cloud Infrastructure
Yes
Pinterest
Yes
Reddit
Yes
Salesforce
Yes
Snapchat
Yes
Stripe
Yes
Tableau
Yes
Integrations
Google Analytics
No
Instagram
No
Microsoft 365
No
Oracle Cloud Infrastructure
No
Pinterest
No
Reddit
No
Salesforce
No
Snapchat
No
Stripe
No
Tableau
No
Pricing Details
Custom quote-based pricing
Free Trial
No
Free Version
No
Pricing Details
Bespoke Pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Vendor Details
Company Name
WatchMyCompetitor
Founded
2011
Country
United Kingdom
Website
watchmycompetitor.com
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
Yes
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Competitive Intelligence
Alerts/Notifications
Yes
Benchmarking
Yes
Competing Product Analysis
Yes
Keyword Tracking
No
Social Media Monitoring
Yes
Trend Analysis
Yes
Website Monitoring
Yes
