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Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
Description
Trajaan is the pioneering search intelligence tool tailored for consumer insight and media teams within international brands. The information consumers seek to find or purchase through search engines reveals a wealth of insights about their fears, aspirations, and potential barriers to buying. Don’t overlook any subtle signals from your market landscape. Identify emerging brands, products, or services from a multitude of categorized search queries, ensuring you can pinpoint your next top sellers. Discover which brands and products are capturing the most attention in every country, region, or city, and subsequently adjust your product lineup and merchandising strategies. With Trajaan, receive intelligent recommendations every minute to understand how to excel in organic search, paid advertising, featured snippets, and AI-generated responses. Trajaan gathers search metrics from diverse data sources, operating at various intervals and across different geographic levels. Ultimately, you gain access to a cohesive database that enables the extraction of advanced metrics beyond simple 'search volume,' such as local market affinity. This comprehensive analysis empowers brands to make informed decisions and strategize effectively in a competitive landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Pinterest
Yes
TikTok
Yes
Amazon
No
Baidu
No
Bing
No
Google Analytics
Yes
Google Cloud Platform
No
Mailchimp
Yes
Microsoft 365
Yes
Snapchat
Yes
Integrations
Pinterest
Yes
TikTok
Yes
Amazon
Yes
Baidu
Yes
Bing
Yes
Google Analytics
No
Google Cloud Platform
Yes
Mailchimp
No
Microsoft 365
No
Snapchat
No
Pricing Details
Custom quote-based pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Vendor Details
Company Name
Trajaan
Country
United States
Website
trajaan.io
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
Yes
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Product Features
SEO
A/B Testing
No
Artificial Intelligence (AI)
No
Auditing
No
Competitor Analysis
No
Content Management
No
Dashboard
No
Google Analytics Integration
No
Keyword Research Tools
No
Keyword Tracking
No
Link Management
No
Localization
No
Mobile Search Tracking
No
Rank Tracking
No
Revenue Management
No
User Management
No
