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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With Spotler Engage, you can seamlessly manage webcare, messaging, social media publishing, and monitoring all from a single, user-friendly tool. Establishing strong relationships with your customers is crucial for any thriving organization. By delivering exceptional support, you can transform your customers into loyal connections. This platform enables you to oversee all your social media channels, ensuring that you remain informed and can contribute meaningfully where it counts. You can easily track both online and offline conversations through its thorough monitoring capabilities. Stay responsive to current events and keep abreast of everything that influences your brand and reputation. By consolidating all online communications into one streamlined dashboard, you can maintain a clear perspective and stay informed. The publishing feature in Spotler Engage makes it simple to distribute your valuable content to your desired audience. By ensuring efficient and high-quality service across all channels, you not only enhance customer satisfaction but also maintain a holistic view of your engagement efforts. Ultimately, this leads to a more connected and responsive approach to customer relationships.

Description

Sprinklr Social is a robust, AI-driven platform designed for enterprises, enabling teams to oversee all facets of their social media presence across more than 30 different social and messaging channels through a single integrated solution. This platform combines essential features such as social listening, publishing, engagement, campaign management, automation, sentiment analysis, audience analytics, and governance into a cohesive workflow. Users can access a centralized content calendar, along with tools for planning, creating, scheduling, and optimizing posts based on AI-generated recommendations regarding timing, hashtags, tone, and performance metrics. Additionally, it allows teams to monitor conversations, sentiment changes, and trends in real-time across various networks, while also automating engagement and managing inbound communications to respond promptly to customer inquiries and interactions. By consolidating data, insights, and actionable steps, Sprinklr fosters efficient collaboration among social teams, ensuring brand compliance through automated workflows and approvals, ultimately transforming social engagements into significant business outcomes for marketing, sales, and other departments. In an ever-evolving digital landscape, Sprinklr Social equips organizations with the tools necessary to adapt and thrive in their social media strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
X (Twitter) Yes 
Acoustic Exchange No 
Adobe Analytics No 
Adobe Express No 
Adobe Marketo Engage No 
Google Analytics No 
LinkedIn Yes 
Mailchimp No 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
Sitecore No 
Slack No 
Spotler Yes 
TikTok No 
Trustpilot No 
Twilio No 
YouTube No 

Integrations

Facebook Yes 
Instagram Yes 
WhatsApp Yes 
X (Twitter) Yes 
Acoustic Exchange Yes 
Adobe Analytics Yes 
Adobe Express Yes 
Adobe Marketo Engage Yes 
Google Analytics Yes 
LinkedIn No 
Mailchimp Yes 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
Sitecore Yes 
Slack Yes 
Spotler No 
TikTok Yes 
Trustpilot Yes 
Twilio Yes 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Custom
Custom, quote-based pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Spotler

Founded

2016

Country

Netherlands

Website

spotler.com/en-gb/engage

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com/products/social-media-management/

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Employee Advocacy

Content Controls / Compliance No 
Content Library Creation No 
Mobile Access No 
Post Scheduling Yes 
Push / Email Notifications No 
Reporting / Analytics Yes 
Social Sharing Gamification No 
Tiered User Permissions No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring No 

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