Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Connect with your network, oversee your website, and expand your audience, all within a single, user-friendly platform. Spoke brings together ten essential tools that you rely on every day for your website management, contacts database, email marketing, event organization, and fundraising efforts. By using Spoke, you not only save time and money but also enhance your data integrity automatically by syncing with any third-party databases you may utilize. This functionality guarantees that a consistent message reaches both your members and the broader public through all communication channels. Additionally, Spoke enables the creation of unlimited groups and the ability to assign countless tags to contact profiles, which helps manage website access and simplifies the process of generating reports and lists. Custom fields can be established to capture additional information about each user, and these fields are also searchable for ease of reporting. You can also add private or team notes to contact profiles, allowing you to document meetings or interactions with each member effectively, thus fostering better relationships. Overall, Spoke is designed to streamline your organizational tasks while enhancing communication and data management.

Description

atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Okta Yes 
Slack Yes 
Zapier Yes 
BambooHR No 
Confluence No 
Easyflow Yes 
Gmail No 
Jamf Now No 
Jira No 
Microsoft 365 Yes 
Microsoft Outlook No 
PagerDuty No 
Rippling Yes 
SAP SuccessFactors Yes 
ServiceNow No 
Speak No 
Stackreaction Yes 
Trello No 
Wufoo Yes 
Zoom No 

Integrations

Okta Yes 
Slack Yes 
Zapier Yes 
BambooHR Yes 
Confluence Yes 
Easyflow No 
Gmail Yes 
Jamf Now Yes 
Jira Yes 
Microsoft 365 No 
Microsoft Outlook Yes 
PagerDuty Yes 
Rippling No 
SAP SuccessFactors No 
ServiceNow Yes 
Speak Yes 
Stackreaction No 
Trello Yes 
Wufoo No 
Zoom Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$4 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Spoke

Founded

2013

Country

United States

Website

spokedc.com

Vendor Details

Company Name

atSpoke

Founded

2017

Country

United States

Website

www.askspoke.com

Product Features

Association Management

Chapter Management Yes 
Committee Management Yes 
Dues Management Yes 
Election Management Yes 
Email Marketing Yes 
Event Management Yes 
Financial Management Yes 
Fundraising Management Yes 
Jobs Board No 
Member Communities No 
Member Directory Yes 
Member Portal Yes 
Membership Management Yes 
Website Management Yes 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration No 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Alternatives

Halp Reviews

Halp

Atlassian

Alternatives

Text Reviews

Text

Text Inc.
9Spokes  Reviews

9Spokes

9 Spokes
Message Marketer Reviews

Message Marketer

Spoke-Interactive
BoldDesk Reviews

BoldDesk

Syncfusion