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features
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support

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Description

Envision a learning management system that facilitates easy access to pertinent, concise training materials. This platform combines your existing educational resources with our tailored content seamlessly. It simplifies the process of continuous practice and skill enhancement. By bringing the idea of Skill Agility to life, Spoke propels learners from one competency to the next through smart, action-driven suggestions, while granting them the freedom to explore topics that pique their interest. Spoke transforms the process of acquiring new skills into a collaborative, engaging, and enjoyable experience. It bridges the gap between your employees and relevant, easily accessible learning opportunities, enabling you to streamline your eLearning, classroom instruction, and skill development initiatives in a single hub. With Spoke, learners benefit from a consistent feedback loop that supports their skill advancement. Furthermore, with insightful data and metrics readily available, you can ensure your team remains focused, inspired, and continuously progressing in their development journey. This innovative approach not only fosters individual growth but also enhances team performance and overall organizational success.

Description

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes. To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop. By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Copper No 
Google No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
Momentum AMP by NowCerts No 
Pipedrive No 
Rippling Yes 
Salesforce No 
Slack Yes 
Twilio No 
Twilio Flex No 
Twilio Voice No 
Zoho CRM No 

Integrations

Copper Yes 
Google Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
Momentum AMP by NowCerts Yes 
Pipedrive Yes 
Rippling No 
Salesforce Yes 
Slack No 
Twilio Yes 
Twilio Flex Yes 
Twilio Voice Yes 
Zoho CRM Yes 

Pricing Details

$799 per month
Free Trial Yes 
Free Version No 

Pricing Details

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Unboxed Technology

Founded

2009

Country

United States

Website

www.unboxedtechnology.com/learning-platform/

Vendor Details

Company Name

Spoke Network

Founded

2016

Country

New Zealand

Website

spokephone.com

Product Features

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring No 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing Yes 
eCommerce No 
eLearning Companies Yes 

Training

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring No 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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