Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Envision a learning management system that facilitates easy access to pertinent, concise training materials. This platform combines your existing educational resources with our tailored content seamlessly. It simplifies the process of continuous practice and skill enhancement. By bringing the idea of Skill Agility to life, Spoke propels learners from one competency to the next through smart, action-driven suggestions, while granting them the freedom to explore topics that pique their interest. Spoke transforms the process of acquiring new skills into a collaborative, engaging, and enjoyable experience. It bridges the gap between your employees and relevant, easily accessible learning opportunities, enabling you to streamline your eLearning, classroom instruction, and skill development initiatives in a single hub. With Spoke, learners benefit from a consistent feedback loop that supports their skill advancement. Furthermore, with insightful data and metrics readily available, you can ensure your team remains focused, inspired, and continuously progressing in their development journey. This innovative approach not only fosters individual growth but also enhances team performance and overall organizational success.
Description
Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.
The Problem
Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.
The Solution
Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.
To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.
By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Copper
No
Google
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft 365
No
Microsoft Dynamics 365
No
Microsoft Power BI
No
Momentum AMP by NowCerts
No
Pipedrive
No
Rippling
Yes
Integrations
Copper
Yes
Google
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Microsoft Power BI
Yes
Momentum AMP by NowCerts
Yes
Pipedrive
Yes
Rippling
No
Pricing Details
$799 per month
Free Trial
Yes
Free Version
No
Pricing Details
$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Unboxed Technology
Founded
2009
Country
United States
Website
www.unboxedtechnology.com/learning-platform/
Vendor Details
Company Name
Spoke Network
Founded
2016
Country
New Zealand
Website
spokephone.com
Product Features
Learning Management Systems (LMS)
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
No
Corporate / Business
Yes
Customizable
No
Gamification
Yes
Learner Portal
Yes
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
No
Video Conferencing
Yes
eCommerce
No
eLearning Companies
Yes
Training
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
Yes
International Numbers
Yes
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes