Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Safeguard business service-level agreements by utilizing dashboards that enable monitoring of service health, troubleshooting alerts, and conducting root cause analyses. Enhance mean time to resolution (MTTR) through real-time event correlation, automated incident prioritization, and seamless integrations with IT service management (ITSM) and orchestration tools. Leverage advanced analytics, including anomaly detection, adaptive thresholding, and predictive health scoring, to keep an eye on key performance indicators (KPIs) and proactively avert potential issues up to 30 minutes ahead of time. Track performance in alignment with business operations through ready-made dashboards that not only display service health but also visually link services to their underlying infrastructure. Employ side-by-side comparisons of various services while correlating metrics over time to uncover root causes effectively. Utilize machine learning algorithms alongside historical service health scores to forecast future incidents accurately. Implement adaptive thresholding and anomaly detection techniques that automatically refine rules based on previously observed behaviors, ensuring that your alerts remain relevant and timely. This continuous monitoring and adjustment of thresholds can significantly enhance operational efficiency.
Description
The USU ZIS IT & Service Monitoring solution provides a highly automated and seamlessly integrated platform designed for thorough and effective oversight of your hybrid system landscape, services, and processes. It holds certification in all 16 ITIL® disciplines, showcasing its compliance with industry standards. Additionally, the solution has earned PinkVerify™ certification specifically for Event Management, Availability Management, and Capacity Management, ensuring a standardized and service-focused approach to IT service management. This monitoring solution is particularly well-suited for organizations seeking automated oversight capabilities. With years of extensive project experience, our team of monitoring specialists adopts a practical approach to both the implementation of your system and the training of your personnel on its use. This enables users to quickly become proficient with the tool, maximizing the value derived from their investment. Ultimately, USU’s monitoring solution stands as an essential component for enhancing operational efficiency and service quality.
API Access
Has API
No
API Access
Has API
No
Integrations
AXYVOR
Yes
BlueCat Gateway
Yes
CloudApper iPaaS
Yes
CloudFabrix
Yes
Evolven
Yes
SAP Store
Yes
Splunk User Behavior Analytics
Yes
The Galileo Suite
Yes
Integrations
AXYVOR
No
BlueCat Gateway
No
CloudApper iPaaS
No
CloudFabrix
No
Evolven
No
SAP Store
No
Splunk User Behavior Analytics
No
The Galileo Suite
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.splunk.com/en_us/products/it-service-intelligence.html
Vendor Details
Company Name
USU Software
Founded
1977
Country
Germany
Website
www.usu.com/en-us/solutions/usu-it-service-monitoring/
Product Features
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
Product Features
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Infrastructure Monitoring
Alerts / Notifications
No
Application Monitoring
No
Bandwidth Monitoring
No
Capacity Planning
No
Configuration Change Management
No
Data Movement Monitoring
No
Health Monitoring
No
Multi-Platform Support
No
Performance Monitoring
No
Point-in-Time Visibility
No
Reporting / Analytics
No
Virtual Machine Monitoring
No
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
Yes