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Description
Splashtop SOS makes remote support easy. There's no need to travel to your user's location or waste time. Simply remote into the device and you can take control of it as soon as you need. You can quickly diagnose and fix the problem and make your customers happy.
Benefits and Key Features
* Simplified workflow - Your user launches the SOS app (can also be customized branded) on their device or computer. Once the session code is received, you can use it to open the session.
* The best tools and features - All you need to do the job quickly. You can share your screen to collaborate, transfer files between devices and chat with other users.
* Unlimited device support - All packages include unlimited device support. You only pay for the number concurrent technicians per annum. There is no yearly price rise as has become the norm with remote support products.
Description
Thincast Client transforms your computer into a comprehensive Remote Desktop Protocol (RDP) Client, allowing effortless remote connections to your organization's systems. With the Remote Desktop (RD) WebAccess Client, you can easily access and manage published virtual machines alongside desktop sessions and applications through Thincast Workstation. In addition, RD WebServices offers remote management capabilities for your virtual infrastructure, enabling you to access, initiate, and halt virtual machines from any location. The security of connections and user authentication is effectively managed by our RD Gateway service, ensuring safe and reliable access. Our innovative software solutions provide seamless delivery of high-performance, 3D hardware-accelerated virtual desktops and applications to any device, utilizing industry standards such as H.264 and the widely adopted Remote Desktop Protocol (RDP). Experience the future of remote connectivity by scheduling a demonstration with one of our knowledgeable experts today, and discover how our technology can enhance your workflow.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Freshdesk
Freshservice
Raspberry Pi OS
ServiceNow
Splashtop Remote Support
Zendesk
Integrations
Active Directory
Freshdesk
Freshservice
Raspberry Pi OS
ServiceNow
Splashtop Remote Support
Zendesk
Pricing Details
$199.00/year/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/sos
Vendor Details
Company Name
Thincast
Country
Germany
Website
thincast.com/en
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management