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Average Ratings 0 Ratings

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features
design
support

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Description

VisionWorks Service Assurance effectively identifies and addresses end-user experience challenges across 5G, SD-WAN, cloud, and Ethernet networks. It offers a comprehensive perspective on performance throughout the entire network. By utilizing machine learning-driven analysis, it provides valuable insights into network operations. The system is designed to seamlessly integrate with various network and cloud platforms to enhance automation processes. Thanks to VisionWorks' cloud-native architecture, incorporating it with network management, back-office systems, and cloud automation platforms is both swift and straightforward. This enables service providers to implement network automation solutions that not only enhance customer experiences but also minimize costs. In addition, Active Assurance supplements conventional service assurance methods to further enhance the end-user experience. For an in-depth understanding, explore our whitepaper, which illustrates how VisionWorks Active Assurance can effectively identify and resolve end-user experience challenges. With these advancements, organizations can ensure a more reliable and efficient network performance.

Description

Challenges are prevalent within organizations. A significant portion of our corporate email activity revolves around identifying, assigning, investigating, and resolving these challenges. These issues may arise from exceptions like customer feedback or software glitches, as well as from action items assigned during weekly meetings, or during brainstorming sessions where potential solutions are discussed and require further exploration. Traditional issue management methods, such as emails and Excel spreadsheets, while user-friendly, pose difficulties in tracking issues as they shift between various individuals for investigation, often leading to them being overlooked until someone raises a concern, sparking a reactive crisis management response. Moreover, management personnel tasked with delegating and resolving these issues often find themselves dedicating substantial time to follow-ups and reminders to ascertain the current status of the issues they have initiated. This inefficiency can hinder productivity and lead to frustration among team members.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

GigaSECURE Yes 

Integrations

GigaSECURE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Spirent Communications

Founded

1936

Country

United Kingdom

Website

www.spirent.com/products/service-assurance-5g-cloud-sd-wan-ethernet-visionworks

Vendor Details

Company Name

TransBit Technologies Software

Founded

2007

Country

India

Website

www.tbitsglobal.com

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management No 

Network Automation

Compliance Monitoring No 
Configuration Backup No 
Configuration Changes No 
Network Orchestration No 
Performance Monitoring No 
Tool Access Control No 
Vulnerability Assessments No 

Product Features

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Task Management

Collaboration No 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

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