Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
VisionWorks Service Assurance effectively identifies and addresses end-user experience challenges across 5G, SD-WAN, cloud, and Ethernet networks. It offers a comprehensive perspective on performance throughout the entire network. By utilizing machine learning-driven analysis, it provides valuable insights into network operations. The system is designed to seamlessly integrate with various network and cloud platforms to enhance automation processes. Thanks to VisionWorks' cloud-native architecture, incorporating it with network management, back-office systems, and cloud automation platforms is both swift and straightforward. This enables service providers to implement network automation solutions that not only enhance customer experiences but also minimize costs. In addition, Active Assurance supplements conventional service assurance methods to further enhance the end-user experience. For an in-depth understanding, explore our whitepaper, which illustrates how VisionWorks Active Assurance can effectively identify and resolve end-user experience challenges. With these advancements, organizations can ensure a more reliable and efficient network performance.
Description
Challenges are prevalent within organizations. A significant portion of our corporate email activity revolves around identifying, assigning, investigating, and resolving these challenges. These issues may arise from exceptions like customer feedback or software glitches, as well as from action items assigned during weekly meetings, or during brainstorming sessions where potential solutions are discussed and require further exploration. Traditional issue management methods, such as emails and Excel spreadsheets, while user-friendly, pose difficulties in tracking issues as they shift between various individuals for investigation, often leading to them being overlooked until someone raises a concern, sparking a reactive crisis management response. Moreover, management personnel tasked with delegating and resolving these issues often find themselves dedicating substantial time to follow-ups and reminders to ascertain the current status of the issues they have initiated. This inefficiency can hinder productivity and lead to frustration among team members.
API Access
Has API
No
API Access
Has API
No
Integrations
GigaSECURE
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Spirent Communications
Founded
1936
Country
United Kingdom
Website
www.spirent.com/products/service-assurance-5g-cloud-sd-wan-ethernet-visionworks
Vendor Details
Company Name
TransBit Technologies Software
Founded
2007
Country
India
Website
www.tbitsglobal.com
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
No
Network Automation
Compliance Monitoring
No
Configuration Backup
No
Configuration Changes
No
Network Orchestration
No
Performance Monitoring
No
Tool Access Control
No
Vulnerability Assessments
No
Product Features
Issue Tracking
Assignment Management
No
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
Yes
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
Yes
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
Yes
To-Do List View
Yes