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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ServiceDesk provides an effective solution for service-oriented businesses to efficiently handle customer complaints and service agreements. Utilizing traditional methods like Excel or spreadsheets presents numerous challenges, including the absence of centralized oversight and diminished control over fragmented data that may be stored across various folders, computers, branches, or even different regions. This disjointed approach complicates collaboration and hinders the ability to generate comprehensive reports and analytics, as information is typically managed in isolation by different stakeholders or managers. By adopting ServiceDesk, organizations can achieve centralized and systematic management of their service-related information. Its user-friendly interface and workflow features allow teams to concentrate on actionable tasks for prompt responses, enabling the management of service contracts, including warranties and annual maintenance contracts (AMCs), while also providing timely alerts for contracts nearing expiration, reminders for preventative maintenance services, and the ability to capture regional data and generate quotations. Ultimately, ServiceDesk streamlines operations, enhancing efficiency and effectiveness in handling service-related tasks.

Description

“easyGrahak” is a cutting-edge platform for Customer Relationship and Sales Management, developed with insights from seasoned sales professionals who have successfully driven business growth through their selling experiences. This user-friendly tool empowers businesses by offering a comprehensive 360° view of their customers, allowing for the organization, management, and tracking of every interaction across the organization in a structured manner. With the “easyGrahak” CRM system, users can efficiently handle and monitor all leads, inquiries, follow-ups, meeting schedules, reminders, client records, quotations, invoices, and receipts, ensuring that nothing falls through the cracks. This system not only simplifies these processes but also enhances overall productivity and communication within the organization. Ultimately, “easyGrahak” serves as an essential ally for businesses aiming to elevate their customer relationship management and sales performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel Yes 

Integrations

Microsoft Excel No 

Pricing Details

$2 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Spinso

Founded

1998

Country

India

Website

www.spinso.com/ServiceDesk/index.html

Vendor Details

Company Name

Swarajya Infotech

Country

India

Website

swarajyatech.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management Yes 
Territory Management No 

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