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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SalesTracker offers an easy-to-use solution for managing sales leads and follow-ups effectively. Traditional methods like using Excel or spreadsheets often present challenges, such as the absence of centralized control over data and difficulties stemming from information being dispersed across various locations and devices. This fragmentation can hinder collaboration and complicate the process of generating reports and analytics, as each team member may manage information independently. In contrast, SalesTracker allows for centralized and systematic management of lead information. Its user-friendly interface streamlines workflows, enabling users to prioritize actionable leads for timely follow-up. Additionally, the software supports managing multiple follow-ups, tracking progress, capturing geographical data, and generating quotations, among other features. By incorporating all the necessary tools for lead management, SalesTracker significantly enhances closure rates and boosts overall productivity for sales teams. Ultimately, it transforms how businesses handle their sales processes, ensuring that no lead goes unattended.

Description

ServiceDesk provides an effective solution for service-oriented businesses to efficiently handle customer complaints and service agreements. Utilizing traditional methods like Excel or spreadsheets presents numerous challenges, including the absence of centralized oversight and diminished control over fragmented data that may be stored across various folders, computers, branches, or even different regions. This disjointed approach complicates collaboration and hinders the ability to generate comprehensive reports and analytics, as information is typically managed in isolation by different stakeholders or managers. By adopting ServiceDesk, organizations can achieve centralized and systematic management of their service-related information. Its user-friendly interface and workflow features allow teams to concentrate on actionable tasks for prompt responses, enabling the management of service contracts, including warranties and annual maintenance contracts (AMCs), while also providing timely alerts for contracts nearing expiration, reminders for preventative maintenance services, and the ability to capture regional data and generate quotations. Ultimately, ServiceDesk streamlines operations, enhancing efficiency and effectiveness in handling service-related tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Sign Yes 
Microsoft Excel No 

Integrations

Adobe Acrobat Sign No 
Microsoft Excel Yes 

Pricing Details

$2 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$2 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Spinso

Founded

1998

Country

India

Website

www.spinso.com

Vendor Details

Company Name

Spinso

Founded

1998

Country

India

Website

www.spinso.com/ServiceDesk/index.html

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Lead Management

Activity Tracking Yes 
Campaign Management No 
Lead Capture No 
Lead Distribution Yes 
Lead Nurturing No 
Lead Scoring Yes 
Lead Segmentation No 
Pipeline Management Yes 
Prospecting Tools No 
Source Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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