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Description
The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.
Description
With sevDesk, organizing your documents in a digital format becomes a straightforward and efficient task. Our accounting software generates a revenue-surplus invoice automatically, allowing for seamless management of your financial records. Additionally, you can easily prepare provisional VAT returns right within sevDesk. Creating invoices and estimates is a simple and intuitive process using our accounting tools. With just a single click, you can print your invoice, email it, or send it directly through an interface to the Post. All users are invited to explore sevDesk through a complimentary trial. If you find it beneficial, you can choose from various subscription plans. For those looking to transfer existing data into their sevDesk account, we offer support to make the transition smooth. Your data is safeguarded with TLS encryption, which also applies during Online Banking transactions. We ensure your information remains secure through certified data centers and servers located in Germany. You will never need to worry about backing up your data again, as we perform daily backups and store them safely on separate servers. Moreover, this commitment to data security means you can focus on your business without the hassle of managing backups yourself.
API Access
Has API
No
API Access
Has API
No
Integrations
AccessOwl
No
Base.com
No
Bilendo
No
CleanManager
No
Clockodo
No
EventSentry
Yes
FlowMate
No
Flowers
No
Help Desk Migration
Yes
Impargo
No
Integrations
AccessOwl
Yes
Base.com
Yes
Bilendo
Yes
CleanManager
Yes
Clockodo
Yes
EventSentry
No
FlowMate
Yes
Flowers
Yes
Help Desk Migration
No
Impargo
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com
Vendor Details
Company Name
sevDesk
Founded
2016
Country
Germany
Website
sevdesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
Product Features
Accounting
Accounts Payable
Yes
Accounts Receivable
Yes
Bank Reconciliation
Yes
Billing & Invoicing
Yes
CPA Firms
Yes
Cash Management
Yes
Cryptocurrency Support
No
Expense Tracking
Yes
Fixed Asset Management
Yes
Fund Accounting
No
General Ledger
Yes
Government
No
Multi-Currency
Yes
Nonprofits
Yes
Payroll Management
No
Project Accounting
No
Purchase Orders
Yes
Tax Management
Yes
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
No
Customer Portal
No
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
Yes
Invoice History
Yes
Mobile Payments
No
Multi-Currency
No
Online Invoicing
Yes
Online Payments
Yes
Payment Processing
Yes
Project Billing
Yes
Recurring/Subscription Billing
Yes
Service Ticket Billing
Yes
Tax Calculator
Yes
