Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.
Description
iWay Service Manager (iSM) serves as an integration platform that provides swift access to precise and timely data across various systems, processes, and stakeholders, ensuring exceptional interoperability among diverse systems and information. This platform empowers users to develop robust and reusable business services utilizing existing applications, thereby promoting seamless application integration within a secure and scalable framework. iSM accommodates a broad array of connectors, enabling the incorporation of different services, including real-time, batch, streaming, structured and unstructured data, as well as cloud sources, blockchain applications, big data, social media, and machine-generated information. In addition, its sophisticated transformation services allow workflows to send and receive messages in formats such as JSON, XML, SWIFT, EDI, and HL7, enhancing flexibility and usability. Furthermore, the platform provides RESTful API support for RAML, Swagger, and Open API, which accelerates access to essential callable services, ultimately improving operational efficiency and response times. By leveraging these capabilities, organizations can achieve greater agility in their integration processes and drive more informed decision-making.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
CallRail
Yes
FedEx Ship Manager
Yes
Five9
Yes
GoTo Connect Contact Center
Yes
Google Analytics
Yes
Google Calendar
Yes
IBM InfoSphere Master Data Management
Yes
IBM Watson
Yes
JSON
No
QuickBooks Online
Yes
Integrations
CallRail
No
FedEx Ship Manager
No
Five9
No
GoTo Connect Contact Center
No
Google Analytics
No
Google Calendar
No
IBM InfoSphere Master Data Management
No
IBM Watson
No
JSON
Yes
QuickBooks Online
No
Pricing Details
$99.70 per month
Purchased in blocks of 10 Users ($997.00/month). Provides full access to the platform including access to the automation suite.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SpiceX
Country
United States
Website
www.spicex.com
Vendor Details
Company Name
Cloud Software Group
Founded
2022
Country
United States
Website
www.ibi.com/products/ibi-iway-service-manager
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Low-Code Development
AI-Assisted Development
Yes
Business Process Automation
Yes
Collaborative Development
Yes
Data Aggregation and Publishing
Yes
Deployment Management
Yes
Drag & Drop
Yes
Integrations Management
Yes
Iteration Management
Yes
Performance Monitoring
Yes
Requirements Management
Yes
Templates
Yes
Visual Modeling
Yes
Web / Mobile App Development
Yes
Workflow Management
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
Yes
Graphical Workflow Editor
Yes
Mobile Access
Yes
No-Code
Yes
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes