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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

Description

iWay Service Manager (iSM) serves as an integration platform that provides swift access to precise and timely data across various systems, processes, and stakeholders, ensuring exceptional interoperability among diverse systems and information. This platform empowers users to develop robust and reusable business services utilizing existing applications, thereby promoting seamless application integration within a secure and scalable framework. iSM accommodates a broad array of connectors, enabling the incorporation of different services, including real-time, batch, streaming, structured and unstructured data, as well as cloud sources, blockchain applications, big data, social media, and machine-generated information. In addition, its sophisticated transformation services allow workflows to send and receive messages in formats such as JSON, XML, SWIFT, EDI, and HL7, enhancing flexibility and usability. Furthermore, the platform provides RESTful API support for RAML, Swagger, and Open API, which accelerates access to essential callable services, ultimately improving operational efficiency and response times. By leveraging these capabilities, organizations can achieve greater agility in their integration processes and drive more informed decision-making.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CallRail Yes 
FedEx Ship Manager Yes 
Five9 Yes 
GoTo Connect Contact Center Yes 
Google Analytics Yes 
Google Calendar Yes 
IBM InfoSphere Master Data Management Yes 
IBM Watson Yes 
JSON No 
QuickBooks Online Yes 
Salesforce Yes 
Textel Yes 
Twilio Yes 
Ushur Yes 
Zapier Yes 
Zendesk Yes 
ibi No 

Integrations

CallRail No 
FedEx Ship Manager No 
Five9 No 
GoTo Connect Contact Center No 
Google Analytics No 
Google Calendar No 
IBM InfoSphere Master Data Management No 
IBM Watson No 
JSON Yes 
QuickBooks Online No 
Salesforce No 
Textel No 
Twilio No 
Ushur No 
Zapier No 
Zendesk No 
ibi Yes 

Pricing Details

$99.70 per month
Purchased in blocks of 10 Users ($997.00/month). Provides full access to the platform including access to the automation suite.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SpiceX

Country

United States

Website

www.spicex.com

Vendor Details

Company Name

Cloud Software Group

Founded

2022

Country

United States

Website

www.ibi.com/products/ibi-iway-service-manager

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Low-Code Development

AI-Assisted Development Yes 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management Yes 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

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