Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Empowerment for users is at the forefront with the Spiceworks user roster feature. By simply clicking on an employee, you can access their detailed Spiceworks profile and utilize your Active Directory account to explore the devices assigned to them, oversee currently checked-out equipment, or review any open help tickets. If an employee happens to forget their Active Directory password yet again, there's no need for concern! Thanks to the Manage Engine’s ADSelfService Plus widget integrated into Spiceworks, employees can effortlessly reset and unlock their accounts on their own. Additionally, this feature is available free of charge for up to 50 licensed domain users, making password management a breeze. When issues arise—often on a daily basis—you may need to contact a user right away to inquire about that enormous file they are downloading. With Spiceworks, the People View functionality allows you to easily reach out to any employee, providing you immediate access to their Active Directory profile and ensuring you can address any urgent matters swiftly.
Description
The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
Yes
EventSentry
No
Help Desk Migration
No
ManageEngine Endpoint Central
No
Integrations
Active Directory
No
EventSentry
Yes
Help Desk Migration
Yes
ManageEngine Endpoint Central
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com/free-active-directory-management-software/
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes