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Average Ratings 26 Ratings

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Description

A Committed Cost refers to the responsibility of making a payment for a product or service at a designated time in the future. It’s advisable to consider all contracts for goods and services, including verbal agreements, as committed costs as the services are rendered. Begin your journey today by funding your CommittedCost Software Account, and watch your balance decrease with each Daily Report you submit. You will receive a notification to top up your account when your balance dips below $200. For a nominal fee, we will assist in creating your AFE templates, Cost Center Templates (Op-Ex), and even set up your AFE’s (Budgets). You can expect to be operational within just a few hours after setup. With this efficient system, managing your costs becomes a seamless experience.

Description

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Albato No 
Azure AI Services No 
Azure Monitor No 
CopperEgg No 
Device42 No 
Gemini 1.5 Pro No 
Gemini 2.0 No 
Gemini 2.0 Flash No 
Google AI Plus No 
HubSpot CRM No 
HubSpot Customer Platform No 
HubSpot Service Hub No 
Indent No 
Microsoft Defender Antivirus No 
Microsoft System Center No 
OpenAI No 
Paessler PRTG No 
WhatsApp No 
Zoom No 
monday AI work platform No 

Integrations

Albato Yes 
Azure AI Services Yes 
Azure Monitor Yes 
CopperEgg Yes 
Device42 Yes 
Gemini 1.5 Pro Yes 
Gemini 2.0 Yes 
Gemini 2.0 Flash Yes 
Google AI Plus Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
HubSpot Service Hub Yes 
Indent Yes 
Microsoft Defender Antivirus Yes 
Microsoft System Center Yes 
OpenAI Yes 
Paessler PRTG Yes 
WhatsApp Yes 
Zoom Yes 
monday AI work platform Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$59.00/month/user
Price includes:

-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CommittedCost

Founded

2015

Country

Canada

Website

committedcost.com

Vendor Details

Company Name

Vivantio

Founded

2003

Country

United States

Website

www.vivantio.com/

Product Features

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management No 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking Yes 
QR Codes No 
Reservations No 
Service History No 

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management No 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring No 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration No 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

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