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Description
SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.
Description
ironSource Luna is the world’s first cross-channel app marketing platform with built-in automated creative production. Luna’s core products enable app marketing teams of all sizes and categories to produce insight-driven interactive creatives at scale, deploy them across major marketing channels, and optimize their performance with comprehensive analytics and automation - all in one place. Luna combines the capabilities of Luna Labs and Bidalgo, both acquired by ironSource in 2021.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Attio
Yes
Gmail
Yes
HubSpot CRM
Yes
Linear
Yes
Pipedrive
Yes
Salesforce
Yes
Shopify
Yes
Slack
Yes
SparrowCRM
Yes
SurveySparrow
Yes
Integrations
Attio
No
Gmail
No
HubSpot CRM
No
Linear
No
Pipedrive
No
Salesforce
No
Shopify
No
Slack
No
SparrowCRM
No
SurveySparrow
No
Pricing Details
$16/seat/month
Free Trial
Yes
Free Version
No
Pricing Details
Contact us for pricing details
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SparrowDesk
Founded
2017
Country
United States
Website
www.sparrowdesk.com
Vendor Details
Company Name
ironSource Luna
Founded
2010
Country
Israel
Website
luna.is.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Product Features
Social Media Advertising
Ad Buying
No
Ad Creation
No
Bulk Advertising
No
Campaign Management
No
Collaboration Tools
No
Comment / Reply Moderation
No
Digital Asset Management
No
Reporting / Analytics
No
Retargeting
No
Roles / Permissions
No
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
No
Content Management
Yes
Conversion Tracking
Yes
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
No
