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Description
SparrowDesk is an innovative customer service platform powered by AI, designed to assist businesses in providing quicker, more intelligent, and scalable support solutions. At the heart of the platform is Luna, the AI Agent, which can automatically resolve up to 60% of incoming tickets, ensuring that customers receive immediate assistance around the clock while significantly alleviating the workload of support teams. Additionally, the Luna Copilot operates seamlessly within the inbox, delivering AI-enhanced ticket summaries, intelligent response suggestions, and swift access to knowledge bases to boost both efficiency and precision for agents. SparrowDesk integrates communications from email and live chat into a cohesive workspace, preserving the context of every interaction for a more holistic approach to customer service. Customers are also empowered with self-service portals that feature relevant articles, effectively reducing the overall volume of tickets. Managers benefit from real-time insights through customizable dashboards and reports, allowing them to monitor SLA compliance, agent performance, and emerging patterns in support inquiries. Furthermore, the platform includes a no-code workflow builder that enables teams to automate mundane tasks and standardize procedures without the need for extensive technical expertise, fostering a more agile and responsive customer service environment. Overall, SparrowDesk enhances both the customer experience and the operational efficiency of support teams.
Description
WorkBeaver is an innovative automation platform powered by AI, designed to learn repetitive tasks by observing your actions once and then seamlessly replicating them across both desktop and web applications. With its unique "show & tell" method, there is no need for coding, integrating systems, or dragging and dropping workflows; simply perform the task you want automated, and WorkBeaver will create a robust digital model that adapts to changes in user interface elements. This versatile system is capable of managing tasks like data entry, CRM updates, invoicing, scheduling, form completion, and follow-ups, all without needing any prior API connections. Emphasizing security, it employs zero-knowledge protocols and end-to-end encryption to ensure that your workflow data remains accessible only to you. Since it functions at the visual level, WorkBeaver can interact with nearly any software displayed on your screen, including custom or proprietary applications, which significantly reduces the risk of disruptions due to interface updates. Moreover, its adaptability makes it a valuable tool for businesses looking to streamline processes across diverse platforms.
API Access
Has API
API Access
Has API
Integrations
Asana
Gmail
Google Sheets
Salesforce
Slack
Trello
Pricing Details
$16/seat/month
Free Trial
Free Version
Pricing Details
$14.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SparrowDesk
Founded
2017
Country
United States
Website
www.sparrowdesk.com
Vendor Details
Company Name
WorkBeaver
Founded
2024
Country
United Kingdom
Website
workbeaver.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
