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Description
Unify and align management applications across business functions between the front end and back end. The unified agent desktop is widely used in contact centres. It pulls data from multiple back-end systems and makes it accessible in a unified view. This allows for faster resolution of issues, decision-making, and more first call resolutions. There is also a significant reduction in AHT. Using an integrated CRM and enterprise ticketing, all interactions can be raised instantly and assigned to the appropriate department. A collaborative operations management module that aligns the market survey and debt collections, sales automation, and call centre helpdesk with an integrable ticketing system. It integrates data from multiple sources, and provides trends and analysis. It offers comprehensive functionality for creating reports. Dashboards allow the business user to make sense of the data. These dashboards can contain both historical and current data that can be used to monitor.
Description
Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
WhatsApp
Yes
Aircall
No
Facebook
Yes
Google
Yes
HubSpot CRM
No
Magento
No
Microsoft Dynamics 365
No
Picqer
No
Pipedrive
No
ReturnGO
No
Integrations
WhatsApp
Yes
Aircall
Yes
Facebook
No
Google
No
HubSpot CRM
Yes
Magento
Yes
Microsoft Dynamics 365
Yes
Picqer
Yes
Pipedrive
Yes
ReturnGO
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$22 per agent per month
$18 per agent per month if paid annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Customer Experience Lab
Founded
2016
Country
India
Website
www.cexlab.com/our-products/
Vendor Details
Company Name
Trengo
Founded
2015
Country
Netherlands
Website
trengo.com
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
No
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
