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features
design
support

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Description

Technology solutions aimed at streamlining facility management, cutting expenses, and promoting energy efficiency, ultimately leading to the creation of smart buildings and workplaces. Characteristics: An integrated digital platform merging IoT, IWMS, and analytical capabilities. Workplace experience, analytics and management software. Workplace reservation system. Building maintenance software. Energy oversight driven by AI. IWMS automating facility management tasks using industry standards. Real-time, informative dashboards. Quick setup. Regular automated software enhancements, with updated versions every 2 months. Verified sensor devices. Accessible REST APIs for seamless integration with external software.

Description

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
ApexLink Yes 
DARWIN Core No 
GoBright No 
Google Workspace Yes 
Indent No 
Insocial No 
Jira No 
Jira Work Management No 
Martello Vantage DX No 
Microsoft 365 Yes 
Microsoft Power BI No 
Qlik Sense Yes 
SIGNL4 No 
SignRequest No 
Startdeliver No 
TeamViewer No 
Trello No 
eG Enterprise No 
nps.today No 

Integrations

Microsoft Outlook Yes 
ApexLink No 
DARWIN Core Yes 
GoBright Yes 
Google Workspace No 
Indent Yes 
Insocial Yes 
Jira Yes 
Jira Work Management Yes 
Martello Vantage DX Yes 
Microsoft 365 No 
Microsoft Power BI Yes 
Qlik Sense No 
SIGNL4 Yes 
SignRequest Yes 
Startdeliver Yes 
TeamViewer Yes 
Trello Yes 
eG Enterprise Yes 
nps.today Yes 

Pricing Details

Automatic updates. Fully customizable. Scalable pricing.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Spacewell

Founded

1989

Country

Belgium, The Netherlands, France, Sweden, UK, USA, Spain, Germany, India

Website

spacewell.com

Vendor Details

Company Name

TOPdesk

Founded

1993

Country

Netherlands

Website

www.topdesk.com

Product Features

Building Maintenance

Asset Tracking Yes 
Commercial Properties Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Management Yes 
Job Costing Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Residential Properties Yes 
Routing Yes 
Scheduling Yes 
Work Order Management Yes 

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management Yes 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Commercial Real Estate

Brand Management No 
CRM Yes 
Cash Flow Analysis Yes 
Critical Date Alerts Yes 
Deal Management Yes 
For Appraisers No 
For Brokers Yes 
For Investors No 
For Property Managers Yes 
Portfolio Management Yes 
Strategic Planning Yes 

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties Yes 
Room Scheduling Yes 
Schools Yes 
Space Planning Yes 
Vendor Management Yes 
Visitor Management Yes 
Work Order Management Yes 

Fixed Asset Management

Asset Budgeting Yes 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID Yes 
Depreciation Management Yes 
Disposal Management Yes 
Document Management Yes 
Inventory Tracking Yes 
Tax Management Yes 

IWMS

Asset Management Yes 
Lease Management Yes 
Maintenance Management Yes 
Project Management Yes 
Room Scheduling Yes 
Space Planning Yes 
Sustainability Management Yes 

Maintenance Management

Asset Tracking Yes 
Billing & Invoicing Yes 
Calibration Management No 
Dispatch Management Yes 
Inventory Control Yes 
Inventory Management Yes 
Key & Lock Management Yes 
Mobile Access Yes 
Planning Calendar Yes 
Predictive Maintenance Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Meeting Room Booking System

Digital Signage Yes 
Internal Meetings Yes 
Multi-Location Yes 
Online Booking Yes 
Payment Processing No 
Third Party Booking Yes 
Utilization Reporting Yes 
Vendor Management Yes 
Visitor Management Yes 

Real Estate Property Management

Billing & Invoicing Yes 
Commercial Properties Yes 
Contact Management Yes 
Credit Check No 
Expense Management Yes 
Insurance Management Yes 
Landlord Database Yes 
Late Fee Calculation Yes 
Lease Management Yes 
Maintenance Management Yes 
Owner Portal Yes 
Payment Processing Yes 
Portfolio Management Yes 
Rent Tracking Yes 
Residential Properties Yes 
Tax Management Yes 
Tenant Database Yes 
Tenant Portal Yes 
Vacancy Tracking Yes 
Website Management Yes 

Space Management

Change Management Yes 
Design Management No 
Floor Plans & Maps Yes 
For Offices Yes 
For Retail No 
Occupancy Management Yes 
Planogramming No 
Shelf Planning No 
Space Reservation Yes 
Usage Tracking / Analytics Yes 

Visitor Management

Alerts/Notifications Yes 
Badge Management Yes 
Document Management Yes 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In Yes 
Depreciation Tracking No 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations Yes 
Service History Yes 

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management Yes 

Contract Management

Buy Side (Suppliers) Yes 
Completion Tracking Yes 
Compliance Tracking No 
Contract Lifecycle Management Yes 
Electronic Signature No 
Full Text Search Yes 
Government Contracts No 
Pre-built Templates No 
Sell Side (Customers) No 
Specialty Contracts No 
Version Control Yes 
Workflow Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties No 
Room Scheduling Yes 
Schools Yes 
Space Planning Yes 
Vendor Management Yes 
Visitor Management Yes 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management No 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management No 
Supplier Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

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