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support

Description

Experience seamless streaming of low-latency HD audio and video that remains perfectly synchronized. Whether you're a participant, professional, musician, or student, you can effortlessly join, review, and approve sessions from any location using only a web browser. Source-Live serves as an ideal solution for real-time video editing, voice-over recording, ADR, audio mixing sessions, music rehearsals, and educational purposes remotely. Stream high-quality video online instantly with Source-Live, sharing HD content from any source while ensuring smooth and consistent frame rates without playback hiccups. You can keep a camera or broadcast stream pinned to a floating window for uninterrupted visual access. With features like push-to-talk and echo cancellation, remote client viewing is as straightforward as clicking a link in a browser. Additionally, share high-resolution audio in real time without any masking, severe compression, or echo issues, ensuring uncompromised quality. Secure your streams confidently with dedicated passkey-protected gateways that also allow for watermarking of video content to protect your intellectual property. This setup not only enhances collaboration but also elevates the overall experience for all participants involved.

Description

Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Truto No 
Zoho Directory No 

Integrations

Truto Yes 
Zoho Directory Yes 

Pricing Details

$45 per month
Free Trial Yes 
Free Version No 

Pricing Details

$15 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Source Elements

Founded

2010

Country

United States

Website

www.source-elements.com/products/source-live/

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/lens/

Product Features

Live Streaming

Access Control No 
Audience Analytics No 
Audience Engagement No 
Browser-based No 
Customizable Branding No 
Encoding No 
Event Scheduling No 
Live Streaming Production No 
Moderation No 
Monetization Tools No 
Multi-Screen / Split-Screen No 
Multiple Camera Feeds No 
Multistreaming No 
Session Recording No 
Social Media Integration No 
Streaming Platform Integration No 

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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