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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

A platform designed for life scientists focusing on data science. Transform your microbiome investigations into actionable insights and expedite the introduction of innovative, safe, and efficient products to the marketplace. By integrating appropriate data science methodologies and collaborative tools, you can achieve swift progress in cancer treatment advancements. Enhance your research efforts, foster innovation, and create substantial value through the implementation of effective digital technologies that enhance agricultural output. You can easily import both small and large datasets, organizing them using our provided templates or customizing your own structure. Our format inference technology generates parsing functions while allowing you to make adjustments without any coding required. Utilize our user-friendly import interfaces or command-line tools for bulk data uploads. Your information represents more than mere data points; Solvuu automatically provides pertinent summary statistics and produces engaging, interactive visualizations. Dive deep into your data for immediate insights and manipulate it freely as necessary, ensuring a thorough understanding of your research findings. With this platform, you will efficiently harness the power of your data for impactful results.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Talkdesk No 

Integrations

Talkdesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Solvuu

Founded

2013

Country

United States

Website

solvuu.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Data Science

Access Control No 
Advanced Modeling No 
Audit Logs No 
Data Discovery No 
Data Ingestion No 
Data Preparation No 
Data Visualization No 
Model Deployment No 
Reports No 

Product Features

Alternatives

Alternatives