Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Solodev is a web experience software solution that creates exceptional web experiences. Solodev is a web experience software solution that empowers creators, marketers, and developers to create beautiful websites with unmatched security and scalability. Solodev can also be used with popular business tools like SugarCRM and Microsoft Dynamics, Mailchimp, as well as SalesForce, SugarCRM and Microsoft Dynamics.
Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Sugar Sell
Yes
Amazon Connect
No
Google Analytics
Yes
Magento
Yes
Mailchimp
Yes
RT Telephony
No
Salesforce
Yes
Salesforce Marketing Cloud Account Engagement
Yes
SugarCRM
No
Integrations
Sugar Sell
Yes
Amazon Connect
Yes
Google Analytics
No
Magento
No
Mailchimp
No
RT Telephony
Yes
Salesforce
No
Salesforce Marketing Cloud Account Engagement
No
SugarCRM
Yes
Pricing Details
$99.00/month
Cadet: $49/user
Pilot: $99/user
Captain: $149/user
Commander: $199/user
Pilot: $99/user
Captain: $149/user
Commander: $199/user
Free Trial
Yes
Free Version
No
Pricing Details
$80 per month
10 user minimum
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Solodev
Founded
2006
Country
United States
Website
www.solodev.com
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Digital Experience Platforms (DXP)
Alerts / Notifications
No
Auto-Tagging
No
Blogs
No
Calendar
No
Content Modeling
Yes
Digital Asset Management
No
File Sharing
No
Form Builder
Yes
Forums / Message Boards
Yes
Headless CMS
Yes
Knowledge Base
No
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
No
Surveys / Polls
Yes
Templates
Yes
User Management / Permissions
Yes
Version Control
No
Wiki
No
Workflow Management
Yes
Website Builder
Auto Update
Yes
Content Import / Export
Yes
Drag & Drop
Yes
Invoices
No
Landing Pages / Web Forms
Yes
Newsletter Management
Yes
Online Booking
Yes
Online Store Builder
Yes
Pre-built Templates
Yes
Real Time Editing
Yes
SEO
Yes
Survey Builder
Yes
White Label
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No