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Description
SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.
Description
UNIO24 is a comprehensive cloud-based platform designed for the efficient management of a company's physical assets, including IT equipment, tools, machinery, vehicles, and furniture. Each asset is assigned a QR or NFC label, allowing users to simply scan it with their smartphone to access its record, which reveals its current location, the individual responsible for it, and a complete history of its usage.
The platform enables seamless lifecycle management through both a web interface and a mobile app, facilitating processes such as receiving new equipment, labeling items, checking them out to employees, relocating assets between sites, sending them for repairs, and returning them to inventory. Maintenance teams can manage work orders, incident reports, and spare part inventories all in one place, while IT departments can track software licenses alongside their corresponding hardware.
One of the most significant advantages is the simplified audit process; instead of spending a week manually inspecting assets with a clipboard and a spreadsheet, users can quickly scan labels while walking through the space, allowing the system to instantly identify any missing items. Additionally, the platform provides valuable analytics that address critical but often mundane questions regarding ownership, costs, and underutilized assets.
Accessible from any browser and mobile device, UNIO24 offers a free plan that supports up to 50 assets and never expires, making it an ideal choice for small businesses looking to streamline their asset management processes. Its user-friendly design ensures that anyone can navigate the platform with ease, enhancing overall operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ActiveCampaign
Yes
Dropbox
Yes
Gmail
Yes
Hornbill
Yes
Indent
Yes
Jira
Yes
Jira Work Management
Yes
LogMeIn Rescue
Yes
OneLogin
Yes
Retently
Yes
Integrations
ActiveCampaign
No
Dropbox
No
Gmail
No
Hornbill
No
Indent
No
Jira
No
Jira Work Management
No
LogMeIn Rescue
No
OneLogin
No
Retently
No
Pricing Details
$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial
Yes
Free Version
No
Pricing Details
Free for 50 assets
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SolarWinds
Founded
2007
Country
United States
Website
www.solarwinds.com/service-desk
Vendor Details
Company Name
UNIO24
Founded
2022
Country
United States
Website
unio24.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
Yes
Supplier Management
Yes
