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Description
SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.
Description
The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.
API Access
Has API
No
API Access
Has API
No
Integrations
Help Desk Migration
Yes
Blink
Yes
Cyfe
Yes
Dropbox
Yes
Gmail
Yes
Google Drive
Yes
Jira
Yes
Jira Work Management
Yes
LogMeIn Rescue
Yes
Retently
Yes
Integrations
Help Desk Migration
Yes
Blink
No
Cyfe
No
Dropbox
No
Gmail
No
Google Drive
No
Jira
No
Jira Work Management
No
LogMeIn Rescue
No
Retently
No
Pricing Details
$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SolarWinds
Founded
2007
Country
United States
Website
www.solarwinds.com/service-desk
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
