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support

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Description

Effortlessly identify SNMP-enabled devices within your network by utilizing SolarWinds® Network Performance Monitor (NPM). The NPM includes a network discovery feature known as Network Sonar Wizard, which leverages SNMP monitoring to swiftly generate a comprehensive inventory of your network assets. After you input the IP addresses, IP ranges, or subnets along with the necessary SNMP credentials, NPM takes care of the rest. You have the option to either perform a one-time discovery or schedule recurring jobs to track newly added devices. Manually maintaining accurate network topology maps can be quite challenging, especially as your network grows or incorporates additional devices. To simplify this process, SolarWinds NPM offers intuitive tools for network visualization through customizable dynamic mapping. You can easily create multiple auto-updating maps and modify their visual attributes to suit your preferences. Additionally, this tool provides the capability to showcase device performance metrics, allowing you to better understand and monitor the overall efficiency of your network while also enhancing your ability to make informed decisions regarding network management.

Description

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
Cyfe No 
Dropbox No 
Gmail No 
Google Drive No 
Google Workspace No 
Indent No 
Jira No 
Jira Work Management No 
LogMeIn Rescue No 
Okta No 
OneLogin No 
Retently No 
Salesforce No 
Slack No 
SolarWinds Network Performance Monitor (NPM) Yes 
SolarWinds Observability SaaS No 
Teamstack No 
Workativ No 
Zendesk No 

Integrations

ActiveCampaign Yes 
Cyfe Yes 
Dropbox Yes 
Gmail Yes 
Google Drive Yes 
Google Workspace Yes 
Indent Yes 
Jira Yes 
Jira Work Management Yes 
LogMeIn Rescue Yes 
Okta Yes 
OneLogin Yes 
Retently Yes 
Salesforce Yes 
Slack Yes 
SolarWinds Network Performance Monitor (NPM) No 
SolarWinds Observability SaaS Yes 
Teamstack Yes 
Workativ Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SolarWinds

Founded

1999

Country

United States

Website

www.solarwinds.com/network-performance-monitor/use-cases/network-discovery-tool

Vendor Details

Company Name

SolarWinds

Founded

2007

Country

United States

Website

www.solarwinds.com/service-desk

Product Features

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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