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Description

Established in 2003, Sogou has emerged as a key competitor in China's search market while also making strides in the AI sector. Currently, it boasts a user base that ranks just behind the major players known as BAT, positioning it as the fourth largest internet firm in the country in terms of users. The launch of Sogou Search in August 2004 marked a significant milestone, positioning it as the second largest search engine within China. In June 2006, the introduction of the Sogou input method transformed the landscape of Chinese text input. By September 2019, this input method had garnered a staggering 450 million daily active users, solidifying its status as the most widely used Chinese input tool in the nation. Sogou's public debut on the New York Stock Exchange on November 9, 2017, under the ticker symbol "SOGO," further highlighted its growth. The company remains at the forefront of artificial intelligence innovations, particularly in the realm of speech recognition, where its input method has achieved an impressive accuracy rate exceeding 97%, with a remarkable daily engagement of 240 million speech inputs. This continuous advancement in AI technology showcases Sogou's commitment to enhancing user experience and maintaining its competitive edge.

Description

Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bing Custom Search Yes 

Integrations

Bing Custom Search No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sogou

Founded

2003

Country

China

Website

www.sogou.com

Vendor Details

Company Name

Manam Infotech

Founded

2007

Country

India

Website

www.manamtech.com/ivr-banking.html

Product Features

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

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