Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SCC Soft Computer's laboratory information system, SoftLab, delivers measurable enhancements in clinical results, operational efficiencies, and overall financial returns. Its sophisticated integration features make it a preferred choice among many of the largest and most advanced hospitals and laboratories globally. As a leading LIS, SoftLab empowers healthcare providers to achieve optimal productivity levels within their lab environments. It offers comprehensive multisite consolidation, adaptable performance and management reporting, and efficient specimen tracking, among other functionalities. Users of SoftLab benefit from remarkable increases in productivity, bolstered by critical result alerts, extensive call-management tools, and advanced rules-based auto-verification processes. Furthermore, SoftLab enhances financial oversight by significantly improving charge capture rates and decreasing the number of processing days for accounts receivable, ultimately streamlining financial operations. The combination of these features positions SoftLab as an invaluable asset for organizations aiming to enhance their laboratory performance and patient care outcomes.

Description

The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SafeTrace Tx Yes 

Integrations

SafeTrace Tx No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SCC Soft Computer

Founded

1979

Country

United States

Website

www.softcomputer.com

Vendor Details

Company Name

Vortalsoft

Founded

2000

Country

United States

Website

www.vortalsoft.com/contact-center-solutions/

Product Features

Medical Lab

Audit Trail No 
Data Analysis Auditing No 
Data Security No 
EMR Interface No 
Fax Management No 
Lab Instrument Interface No 
Multi-Location Printing No 
Online Instrumentation No 
Physician Test Panels Yes 
Procedure-Based Billing No 
Sample Tracking No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives

CGM SCHUYLAB Reviews

CGM SCHUYLAB

CompuGroup Medical

Alternatives

Hoot Contact Reviews

Hoot Contact

Intrado
SoftLIMS Reviews

SoftLIMS

SCC Soft Computer
HoduCC Reviews

HoduCC

Hodusoft
HCLAB Reviews

HCLAB

Sysmex
TelebuHub Reviews

TelebuHub

Telebu
TDNexLabs Reviews

TDNexLabs

Technidata
Prolis Reviews

Prolis

American Soft Solutions