Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SCC Soft Computer's laboratory information system, SoftLab, delivers measurable enhancements in clinical results, operational efficiencies, and overall financial returns. Its sophisticated integration features make it a preferred choice among many of the largest and most advanced hospitals and laboratories globally. As a leading LIS, SoftLab empowers healthcare providers to achieve optimal productivity levels within their lab environments. It offers comprehensive multisite consolidation, adaptable performance and management reporting, and efficient specimen tracking, among other functionalities. Users of SoftLab benefit from remarkable increases in productivity, bolstered by critical result alerts, extensive call-management tools, and advanced rules-based auto-verification processes. Furthermore, SoftLab enhances financial oversight by significantly improving charge capture rates and decreasing the number of processing days for accounts receivable, ultimately streamlining financial operations. The combination of these features positions SoftLab as an invaluable asset for organizations aiming to enhance their laboratory performance and patient care outcomes.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
SafeTrace Tx
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SCC Soft Computer
Founded
1979
Country
United States
Website
www.softcomputer.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Medical Lab
Audit Trail
No
Data Analysis Auditing
No
Data Security
No
EMR Interface
No
Fax Management
No
Lab Instrument Interface
No
Multi-Location Printing
No
Online Instrumentation
No
Physician Test Panels
Yes
Procedure-Based Billing
No
Sample Tracking
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes