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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Organize and schedule content with your teammates across all major social media platforms such as Instagram, Facebook Pages, Facebook Groups, Twitter, LinkedIn, and Pinterest using a single, user-friendly Social Media Calendar. This allows for seamless collaboration even while you’re on the move, as Socialdraft is compatible with both iPhone and Android devices. You can assign tasks, manage your social inbox, and schedule posts directly from your mobile device. The enhanced visual calendar provides a comprehensive and quick overview of all scheduled content for your social media accounts. Additionally, you can generate detailed reports for your Facebook pages and Twitter accounts, which can be conveniently downloaded as PDFs to share with collaborators, supervisors, and clients. Invite team members and clients to participate in the process, with customizable permissions tailored to fit your specific requirements. Moreover, administrators have the ability to activate post-approval settings, ensuring that no posts created by sub-admins are published without prior consent from the Socialdraft account owner, thereby maintaining control over your brand's social media presence. This level of oversight fosters a collaborative environment while ensuring quality content is shared.

Description

In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations

Facebook
Instagram
LinkedIn
X (Twitter)

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Socialdraft

Founded

2012

Country

United States

Website

socialdraft.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/social/

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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