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Average Ratings 23 Ratings

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support

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

Description

Zoho Social is a comprehensive social media management platform built for businesses of all sizes and agencies. It simplifies social media marketing by enabling users to schedule and publish posts, manage conversations—including direct messages, comments, and mentions—across multiple platforms, track competitors, monitor keywords and hashtags, generate in-depth reports, and more—all from one centralized dashboard. Supported Platforms: Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram. Key Features: Scheduling & publishing for efficient content planning Unified inbox to track conversations across platforms Social media analytics for data-driven decision-making Content calendar to visualize and organize posts Team collaboration tools for seamless workflow management Zia AI for AI-powered content generation, hashtags, and captions Zoho Social is available on both web and mobile, ensuring you stay connected and in control wherever you go. It offers four editions for businesses and two for agencies, with flexible pricing plans. A free edition and a trial version are also available to get started quickly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Google Business Profile No 
LinkedIn No 
Stackreaction No 
Workato No 
YouTube Yes 
Zoho CRM No 
Zoho Desk No 
Zoho Directory No 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Google Business Profile Yes 
LinkedIn Yes 
Stackreaction Yes 
Workato Yes 
YouTube No 
Zoho CRM Yes 
Zoho Desk Yes 
Zoho Directory Yes 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

$10 per month
There are three editions for businesses and two editions for agencies. Check our pricing page to stay updated on the latest information.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Vendor Details

Company Name

Zoho

Founded

1996

Country

United States

Website

www.zoho.com/social/

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

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