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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

Description

Tagplay simplifies the process of updating websites and displays by utilizing familiar social media and communication platforms like Facebook, Instagram, YouTube, Workplace, Twitter, and Slack. Say goodbye to the hassle of logging into complex web systems or reaching out to developers to make changes to your site. With Tagplay, you can effortlessly refresh your websites and displays by simply posting content on your social media accounts or other applications. Keep your website vibrant and engaging, reminding customers of the reasons they love your brand. Boost your sales potential by ensuring that your latest content and offers are always current on your website. Eliminate the need to juggle multiple complicated tools for online content updates. Enhance your content marketing efforts by leveraging your website, which serves as your most effective online promotional asset. Effortlessly update your content using platforms such as Facebook (including Pages, Profiles, Groups, and Events), Instagram, Twitter, YouTube, Workplace, Slack, email, or any chosen social media management and content management tools to maintain a seamless online presence. Embrace a more efficient way to connect with your audience and keep them informed with Tagplay.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

Facebook No 
Instagram No 
X (Twitter) No 
YouTube No 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

$150 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Vendor Details

Company Name

Tagplay

Founded

2014

Country

United States

Website

tagplay.co

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control No 
Video Content Yes 
Website Management Yes 

Alternatives

Alternatives

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