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Average Ratings 0 Ratings
Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Design and implement innovative campaigns to enhance social media engagement. Manage postings across 11 different platforms seamlessly from a single dashboard. Streamline your workflow to save both time and effort. Access a comprehensive calendar that displays all your social media content at a glance. Effortlessly track all your published and upcoming posts, while also creating new content and managing existing ones. Plan and schedule your social media strategies visually for maximum impact. Analyze and report on how well your content is performing. Gain valuable insights that can help you expand your reach, boost engagement, and increase sales. Keep tabs on 11 platforms, interact with your audience, and elevate both your brand and business. Track engagement metrics across all your social media channels. TOZO connects with Facebook, Instagram, Twitter, LinkedIn, Tumblr, Pinterest, RSS Feed, GMB, Telegram, Vk, and YouTube. Enjoy a clear visual representation of all your posts, both past and future, across various social networks. Maintain organization and control over your social media strategy, all from one easy-to-use platform, ensuring that you stay ahead in the ever-evolving digital landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
YouTube
Yes
Dropbox
No
Google Business Profile
No
Google Drive
No
LinkedIn
No
Microsoft OneDrive
No
Pinterest
No
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
YouTube
Yes
Dropbox
Yes
Google Business Profile
Yes
Google Drive
Yes
LinkedIn
Yes
Microsoft OneDrive
Yes
Pinterest
Yes
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
TOZO
Country
United States
Website
tozo.social/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No