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Average Ratings 0 Ratings
Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Engaging social media display walls are perfect for venues, events, and #hashtag initiatives. Experience the most user-friendly social media walls and content hubs available. Seamlessly integrate Twitter, Instagram, and Facebook into an eye-catching presentation. With Strea.ma, you can create personalized real-time streams of social media content showcased in an appealing interface. This comprehensive social media wall showcases updates from popular social networking platforms. Effortlessly display user-generated content at live events on public screens in real time. Gain full control over your stream's content with features such as manual pre-approval, blacklisting, greylisting, and user blocking. Customize your display with unique branded backgrounds, logos, and banners that represent your identity. For enhanced design flexibility, our Premium and Enterprise plans offer options for custom CSS styling, allowing for a tailored experience. Additionally, easily remove any unwanted updates from your stream instantly using either a laptop or a mobile device. This ensures that your social media display remains aligned with your event's branding and objectives.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook
Yes
Instagram
Yes
OnSign TV
No
X (Twitter)
Yes
YouTube
Yes
Integrations
Facebook
No
Instagram
No
OnSign TV
Yes
X (Twitter)
No
YouTube
No
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
No
Pricing Details
$119 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
Strea.ma
Founded
2007
Country
New Zealand
Website
www.strea.ma/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
No
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes