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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

Description

Engaging social media display walls are perfect for venues, events, and #hashtag initiatives. Experience the most user-friendly social media walls and content hubs available. Seamlessly integrate Twitter, Instagram, and Facebook into an eye-catching presentation. With Strea.ma, you can create personalized real-time streams of social media content showcased in an appealing interface. This comprehensive social media wall showcases updates from popular social networking platforms. Effortlessly display user-generated content at live events on public screens in real time. Gain full control over your stream's content with features such as manual pre-approval, blacklisting, greylisting, and user blocking. Customize your display with unique branded backgrounds, logos, and banners that represent your identity. For enhanced design flexibility, our Premium and Enterprise plans offer options for custom CSS styling, allowing for a tailored experience. Additionally, easily remove any unwanted updates from your stream instantly using either a laptop or a mobile device. This ensures that your social media display remains aligned with your event's branding and objectives.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
OnSign TV No 
X (Twitter) Yes 
YouTube Yes 

Integrations

Facebook No 
Instagram No 
OnSign TV Yes 
X (Twitter) No 
YouTube No 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

$119 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Vendor Details

Company Name

Strea.ma

Founded

2007

Country

New Zealand

Website

www.strea.ma/

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

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