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Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Sociality.io is an all-in-one social media management platform developed to meet the needs of enterprises and digital agencies, allowing them to streamline social media management workflow across all teams for content publishing, social CRM, social listening, analytics, and competitor analysis.
Our primary aim is to help our customers at every phase of social media management to improve connection with their audiences, streamline publishing workflows, collaborate in real-time, and transform social data into valuable insights—all with ease.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
Intercom
No
LinkedIn
No
Microsoft Excel
No
Slack
No
YouTube
Yes
Zapier
No
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
Intercom
Yes
LinkedIn
Yes
Microsoft Excel
Yes
Slack
Yes
YouTube
No
Zapier
Yes
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
No
Pricing Details
$99/Month
Prices are displayed in USD but do not include applicable taxes.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
Sociality.io Limited
Founded
2015
Country
United Kingdom
Website
sociality.io
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Product Features
Social Media Analytics Tools
Campaign Analytics
Yes
Competitor Monitoring
Yes
Customizable Reports
Yes
Engagement Tracking
Yes
Influencer Tracking
No
Multi-Channel Data Collection
No
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
No
Content Management
Yes
Conversion Tracking
No
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
Yes
Configurable Alerts
Yes
Customer Engagement
Yes
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
No