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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

Description

Organize and schedule content with your teammates across all major social media platforms such as Instagram, Facebook Pages, Facebook Groups, Twitter, LinkedIn, and Pinterest using a single, user-friendly Social Media Calendar. This allows for seamless collaboration even while you’re on the move, as Socialdraft is compatible with both iPhone and Android devices. You can assign tasks, manage your social inbox, and schedule posts directly from your mobile device. The enhanced visual calendar provides a comprehensive and quick overview of all scheduled content for your social media accounts. Additionally, you can generate detailed reports for your Facebook pages and Twitter accounts, which can be conveniently downloaded as PDFs to share with collaborators, supervisors, and clients. Invite team members and clients to participate in the process, with customizable permissions tailored to fit your specific requirements. Moreover, administrators have the ability to activate post-approval settings, ensuring that no posts created by sub-admins are published without prior consent from the Socialdraft account owner, thereby maintaining control over your brand's social media presence. This level of oversight fosters a collaborative environment while ensuring quality content is shared.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
LinkedIn No 
YouTube Yes 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
LinkedIn Yes 
YouTube No 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Vendor Details

Company Name

Socialdraft

Founded

2012

Country

United States

Website

socialdraft.com

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

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