Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Social Point by Open Point is a community participation platform built to help organizations connect with more people and collect meaningful feedback across projects. The platform helps teams replace fragmented engagement tools with one connected system for participation, visual project communication, reporting, and insight generation. It includes more than 40 dynamic engagement tools that support surveys, map-based feedback, polls, questions, budgeting exercises, idea walls, story collection, moderated conversations, and discussion forums. Social Point by Open Point is designed to reach beyond the loudest voices by offering rich, interactive, and accessible ways for people to contribute. Teams can customize tools, fields, workflows, and project designs to fit their organization’s engagement process. Real-time reporting gives access to community sentiment as feedback comes in, helping teams understand what people are saying and act faster. AI-powered insight helps turn scattered input into clearer patterns, trends, and decision-ready information. The platform also supports IAP2 success through globally recognized training, official certification, expert facilitation, case studies, and practical engagement guidance. Social Point by Open Point helps governments, infrastructure teams, utilities, transit agencies, and other organizations build trust while turning community feedback into real-world project impact.
Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Open Point
Founded
2013
Country
Australia
Website
www.openpoint.com
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Product Features
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No