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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Leveraging cutting-edge technologies like Cloud-Native architecture, AI-driven agents, and Web3, brands are now embracing a holistic approach by integrating CRM, CDP, and MA systems to enhance their omnichannel consumer engagement capabilities. By automating dialogues through platforms such as AI Call, WhatsApp Messenger, and EDM, businesses can effectively foster brand growth. Furthermore, the integration of localized systems enables the seamless collection of data across various channels. Utilizing comprehensive big data analytics and sophisticated AI algorithms, brands can establish a unified identity known as One ID. This approach not only facilitates the creation of detailed customer labels but also allows for the development of an all-encompassing 360° customer profile to better understand and serve their clientele. In doing so, brands can adapt their strategies to meet the diverse needs of their consumers in an increasingly digital marketplace.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Broadcom Service Desk Manager No 
Calabrio Call Recording No 
Facebook No 
LinkedIn No 
Microsoft Dynamics 365 No 
Oracle Siebel CRM No 
SAP Cloud Platform No 
SAP Commerce Cloud No 
Salesforce No 
ServiceNow No 
Sugar Connect No 
Webex Contact Center No 
X (Twitter) No 
eGain Chat No 

Integrations

Amazon Web Services (AWS) Yes 
Broadcom Service Desk Manager Yes 
Calabrio Call Recording Yes 
Facebook Yes 
LinkedIn Yes 
Microsoft Dynamics 365 Yes 
Oracle Siebel CRM Yes 
SAP Cloud Platform Yes 
SAP Commerce Cloud Yes 
Salesforce Yes 
ServiceNow Yes 
Sugar Connect Yes 
Webex Contact Center Yes 
X (Twitter) Yes 
eGain Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Social Hub.AI

Website

www.socialhub.ai/

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs No 
Drip Campaigns No 
Dynamic Content No 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence No 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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