Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our innovative software application, motivational rewards, and fully-featured incentive services, combined with our game-driven incentive, gaming, wellness, engagement, and software, will allow your organization to create, manage, and maintain an engaging recognition, reward, or analytics program.
You can create your own program by using features such as badges, challenges and leaderboards. Snowfly offers industry module templates that you can use to build your own.
Add our consulting and business services to your program and you will have a program that engages your employees, automates incentives, provides Gamification, and also moves the needle and improves profitability.
Do not settle for "checking the Gamification box", use a program that will make a significant impact on your employees that they will be able to use for years.
Snowfly is a great place to have fun!
Description
The mySQM™ customer service QA software is designed specifically for call center agents, enabling them to receive immediate feedback, quality assurance, coaching, and acknowledgment, which collectively enhance the customer experience (CX). By empowering and engaging agents through these real-time insights, mySQM™ ensures they are well-equipped to provide outstanding service. Moreover, actionable reports, such as insights on effective CX delivery and areas for service recovery, are generated and shared with both agents and managers. The software integrates data from various sources into a cohesive platform for managing customer experience data, thereby facilitating excellent service delivery. For instance, mySQM™ consolidates both internal sources like ACD and QA, as well as external inputs from web interactions, emails, IVR, and phone surveys, to support effective agent dashboard reporting, accountability, and recognition efforts. This comprehensive approach not only enhances agent performance but also significantly contributes to overall customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$5.00/month/user
Volume and feature discounts are available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Snowfly Performance Inc.
Founded
1999
Country
United States
Website
snowfly.com
Vendor Details
Company Name
SQM Group
Founded
1996
Country
United States
Website
www.sqmgroup.com
Product Features
Business Performance Management
Ad Hoc Reports
Yes
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
No
Key Performance Indicators
No
Predictive Analytics
Yes
Qualitative Analysis
Yes
Quantitative Analysis
Yes
Scorecarding
No
Strategic Planning
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Corporate Wellness
Activity Tracking
Yes
Employee Portal
Yes
Financial Wellness
No
Gamification
Yes
Goal Setting / Tracking
Yes
Health Coaching
No
Health Monitoring
Yes
Health Risk Assessment
Yes
Incentive Management
Yes
Program Management
Yes
Data Analysis
Data Discovery
Yes
Data Visualization
Yes
High Volume Processing
Yes
Predictive Analytics
Yes
Regression Analysis
Yes
Sentiment Analysis
Yes
Statistical Modeling
Yes
Text Analytics
Yes
Employee Engagement
Benchmarking
Yes
Cultural Alignment
Yes
Employee Awards
Yes
Employee Guides
Yes
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
Yes
Performance Management
Yes
Pulse Surveys
Yes
Employee Monitoring
Activity Monitoring
Yes
Browsing History
No
Email Monitoring
No
Keystroke Recording
No
Productivity Analysis
No
Remote Control
No
Screen Activity Recording
No
Time & Attendance
No
Time Tracking
No
Employee Recognition
Goals
Yes
Leaderboards / Activity Tracking
Yes
Manager-to-Peer Recognition
Yes
Mention Management
No
Nominations
Yes
Peer-to-Peer Recognition
Yes
Performance Management
Yes
Rewards Catalog
Yes
Rewards Points
Yes
Social Recognition
Yes
eCards
No
Gamification
Badge Management
Yes
Collaboration Tools
Yes
Contest Management
Yes
Feedback Management
Yes
For Call Centers
Yes
For Developers
Yes
For Education
Yes
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
Yes
HR Analytics
Compensation Plan Modeling
No
Dashboard
Yes
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
Yes
Recruiting Management
No
Succession Planning
No
Talent Management
Yes
Trend Analysis
Yes
Turnover Tracking
Yes
Safety Management
Audit Management
No
Corrective / Preventive Actions
Yes
Incident Management
No
Injury Reporting
No
Inspection Management
No
OSHA Recordkeeping
No
Safety Risk Assessment
No
Training Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
Yes
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
Yes
Employee Recognition
Goals
No
Leaderboards / Activity Tracking
No
Manager-to-Peer Recognition
No
Mention Management
No
Nominations
No
Peer-to-Peer Recognition
No
Performance Management
No
Rewards Catalog
No
Rewards Points
No
Social Recognition
No
eCards
No
Gamification
Badge Management
No
Collaboration Tools
No
Contest Management
No
Feedback Management
Yes
For Call Centers
No
For Developers
No
For Education
No
For Onboarding
No
For Sales
No
Goal Setting / Tracking
No
Leaderboards / Activity Tracking
No
Performance Metrics
Yes
Rewards Management
No