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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SnapEngage offers a comprehensive live chat solution designed for both support and sales teams. The platform includes numerous customization options that allow for a smooth and user-friendly interface. Additionally, SnapEngage integrates effortlessly with various customer relationship management (CRM) systems. Users can conveniently share files with their customers directly through the live chat interface. Moreover, SnapEngage allows customers to start chat sessions directly from their mobile devices by sending SMS messages, enhancing accessibility and convenience for all users. This makes it an excellent choice for businesses looking to improve communication with their clients.

Description

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Measure Yes 
Adview Yes 
Bitium Yes 
BlueConic No 
Freshdesk Yes 
Freshpaint Yes 
FullContact Yes 
Hootsuite Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
HubSpot Marketing Hub Yes 
Jira Yes 
Kommo Yes 
Meltano Yes 
OAuth No 
ProProfs Knowledge Base Yes 
Rambox Yes 
Shift Yes 
Zendesk Yes 
elevio Yes 

Integrations

Adobe Marketo Measure No 
Adview No 
Bitium No 
BlueConic Yes 
Freshdesk No 
Freshpaint No 
FullContact No 
Hootsuite No 
HubSpot CRM No 
HubSpot Customer Platform No 
HubSpot Marketing Hub No 
Jira No 
Kommo No 
Meltano No 
OAuth Yes 
ProProfs Knowledge Base No 
Rambox No 
Shift No 
Zendesk No 
elevio No 

Pricing Details

$17.00/month
Starting price$99.00/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SnapEngage

Founded

2008

Country

United States

Website

snapengage.com

Vendor Details

Company Name

Viafoura

Founded

2012

Country

Canada

Website

viafoura.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Blog

Analytics Yes 
Collaborative Writing No 
Comment Moderation Yes 
File Sharing No 
Group Posting No 
Monetization Tools No 
Post Management Yes 
Search Yes 
WYSIWYG Rich Text Editing No 

Community

Content Management No 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management No 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

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