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Description
SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.
Description
SmilePlant is an Italian-Norwegian software program. SmilePlant offers a limited 50-node free version. SmilePlant is a CMMS software that includes features such as asset tracking and inventory control, scheduling, service history tracking and technician management. SmilePlant can be used as a client-server application, with SQLite or Microsoft SQL Server as the database engine. The Return on Investment (ROI), is within 6 months. SmilePlant offers online support and business hours support. It supports integrations to SAP, Navision and AS400.
API Access
Has API
No
API Access
Has API
No
Integrations
BrightGauge
Yes
ConnectWise PSA
Yes
Dropbox
Yes
Freshdesk
Yes
SAP Business One
No
ScalePad Lifecycle Insights
Yes
Slack
Yes
Strategy Overview
Yes
Zendesk
Yes
Integrations
BrightGauge
No
ConnectWise PSA
No
Dropbox
No
Freshdesk
No
SAP Business One
Yes
ScalePad Lifecycle Insights
No
Slack
No
Strategy Overview
No
Zendesk
No
Pricing Details
$58 per month
Free Trial
Yes
Free Version
No
Pricing Details
2021 pricelist available from: http://www.smileplant.it/listino_smileplant_2021.pdf
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SmileBack
Founded
2012
Country
United States
Website
www.smileback.com
Vendor Details
Company Name
Stellar Solutions & Studio Peresano
Founded
2007
Country
Italy-Norway
Website
www.smileplant.it
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No
Product Features
CMMS
Asset Tracking
Yes
Calibration Management
Yes
Inventory Control
Yes
Key & Lock Management
No
Mobile Access
No
Preventive Maintenance
Yes
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Document Control
Archiving & Retention
Yes
Automated Routing
No
Change Management
No
Compliance Management
No
Electronic Signature
No
Escalation Management
No
Periodic Review
No
Version Control
No
Document Management
Access Controls
No
Archiving & Retention
No
Collaboration Tools
No
Compliance Tracking
No
Document Archiving
Yes
Document Assembly
No
Document Capture
No
Document Conversion
Yes
Document Delivery
No
Document Indexing
Yes
Document Retention
No
Electronic Signature
No
Email Management
No
File Recovery
No
File Type Conversion
No
Forms Management
No
Full Text Search
No
Offline Access
No
Optical Character Recognition
No
Print Management
No
Version Control
No
