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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Smile's online software solutions enable a comprehensive approach to mitigating risks effectively. These tools can function independently to manage risks, conduct audits, and handle incidents and grievances, as well as enhance organizational processes systematically. When utilized together, they create a robust platform for integrated risk management, addressing key areas such as Quality, Safety, and Data Privacy under GDPR guidelines. The advantages of choosing Smile include a holistic improvement strategy that is user-centric, straightforward, and compliant with GDPR standards, all delivered with exceptional service. As a Quality & Safety Staff Officer or QSHE professional, you collaborate with various departments to enhance quality and safety across your organization, balancing multiple areas of accountability while advising the Board on essential safety and quality initiatives—a significant role that is frequently overlooked. With Smile’s innovative software solutions, you gain enhanced structure and clarity, enabling you to fulfill your responsibilities more effectively and support your organization’s goals.

Description

Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

B2B Store No 
Checkmk No 
Clearbit No 
Dokumint No 
Elasticsearch No 
Forethought No 
GitHub No 
GitLab No 
Icinga No 
Microsoft 365 No 
Microsoft Exchange No 
ModelOp No 
Pandora FMS No 
Pronnel No 
Quickwork No 
Slack No 
Smart Apartment Data No 
Stackreaction No 
i-doit No 
n8n No 

Integrations

B2B Store Yes 
Checkmk Yes 
Clearbit Yes 
Dokumint Yes 
Elasticsearch Yes 
Forethought Yes 
GitHub Yes 
GitLab Yes 
Icinga Yes 
Microsoft 365 Yes 
Microsoft Exchange Yes 
ModelOp Yes 
Pandora FMS Yes 
Pronnel Yes 
Quickwork Yes 
Slack Yes 
Smart Apartment Data Yes 
Stackreaction Yes 
i-doit Yes 
n8n Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

5€/user/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Smile BV

Founded

1996

Country

Netherlands

Website

www.smile.nl/en/

Vendor Details

Company Name

Zammad

Country

Germany

Website

zammad.com

Product Features

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management Yes 
Legal Risk Management No 
Mobile Access Yes 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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