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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Smile's online software solutions enable a comprehensive approach to mitigating risks effectively. These tools can function independently to manage risks, conduct audits, and handle incidents and grievances, as well as enhance organizational processes systematically. When utilized together, they create a robust platform for integrated risk management, addressing key areas such as Quality, Safety, and Data Privacy under GDPR guidelines. The advantages of choosing Smile include a holistic improvement strategy that is user-centric, straightforward, and compliant with GDPR standards, all delivered with exceptional service. As a Quality & Safety Staff Officer or QSHE professional, you collaborate with various departments to enhance quality and safety across your organization, balancing multiple areas of accountability while advising the Board on essential safety and quality initiatives—a significant role that is frequently overlooked. With Smile’s innovative software solutions, you gain enhanced structure and clarity, enabling you to fulfill your responsibilities more effectively and support your organization’s goals.

Description

SmileCRM is a cloud-based platform tailored for enhancing telemarketing activities. By utilizing SmileCRM, users can achieve a remarkable 100% increase in call rates and a significant 70% decrease in administrative burdens. You can sit back with a cup of coffee while reviewing your operations through our standard reporting features. With users accessing SmileCRM from various countries including the UK, Germany, France, Spain, Costa Rica, Italy, and the USA, it begs the question: why not embark on your own SmileCRM journey? The application boasts a contemporary interface that provides a refined experience for all users. This effectiveness is demonstrated by operators becoming productive within just an hour of logging in. Establishing and maintaining client trust is fundamental; it requires more than mere charm—actions that foster trust in your brand are essential. SmileCRM facilitates this by enabling automatic lead distribution, sending text notifications to clients' mobiles, granting clients access to view call logs, and even automating report deliveries to them, thereby enhancing transparency and communication. In this way, SmileCRM not only streamlines operations but also strengthens client relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1.33 one-time payment
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Smile BV

Founded

1996

Country

Netherlands

Website

www.smile.nl/en/

Vendor Details

Company Name

1st Consulting

Founded

2017

Country

United Kingdom

Website

www.smilecrm.co.uk

Product Features

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management Yes 
Legal Risk Management No 
Mobile Access Yes 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment Yes 

Product Features

Telemarketing

Auto Dialer No 
CRM Yes 
Call Logging No 
Call Recording No 
Call Routing No 
Call Scripting Yes 
IVR / Voice Recognition No 
Inbound Call Center No 
Lead Distribution Yes 
Outbound Call Center Yes 

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