Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Smile's online software solutions enable a comprehensive approach to mitigating risks effectively. These tools can function independently to manage risks, conduct audits, and handle incidents and grievances, as well as enhance organizational processes systematically. When utilized together, they create a robust platform for integrated risk management, addressing key areas such as Quality, Safety, and Data Privacy under GDPR guidelines. The advantages of choosing Smile include a holistic improvement strategy that is user-centric, straightforward, and compliant with GDPR standards, all delivered with exceptional service. As a Quality & Safety Staff Officer or QSHE professional, you collaborate with various departments to enhance quality and safety across your organization, balancing multiple areas of accountability while advising the Board on essential safety and quality initiatives—a significant role that is frequently overlooked. With Smile’s innovative software solutions, you gain enhanced structure and clarity, enabling you to fulfill your responsibilities more effectively and support your organization’s goals.
Description
SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
BrightGauge
No
ConnectWise PSA
No
Dropbox
No
Freshdesk
No
ScalePad Lifecycle Insights
No
Slack
No
Strategy Overview
No
Zendesk
No
Integrations
BrightGauge
Yes
ConnectWise PSA
Yes
Dropbox
Yes
Freshdesk
Yes
ScalePad Lifecycle Insights
Yes
Slack
Yes
Strategy Overview
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$58 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Smile BV
Founded
1996
Country
Netherlands
Website
www.smile.nl/en/
Vendor Details
Company Name
SmileBack
Founded
2012
Country
United States
Website
www.smileback.com
Product Features
Risk Management
Alerts/Notifications
Yes
Auditing
Yes
Business Process Control
Yes
Compliance Management
Yes
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
Yes
Legal Risk Management
No
Mobile Access
Yes
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No