Average Ratings 8 Ratings

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Average Ratings 0 Ratings

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Description

Smartlook is a mobile analytics solution that helps websites and apps to understand the whys behind users' actions. It has helped over 300,000 companies of all sizes and industries. You can eliminate the guesswork and find real, actionable reasons. Smartlook offers a unique way to understand user behavior at the micro-level. Smartlook's always-on visitor recordings allow you to see every visitor on your website or app. Automatic event tracking allows you to track how and when your visitors do certain things. To see conversion rates and uncover why people are churning, you can create conversion funnels. Heatmaps for websites provide mass data about where people click, scroll and hover on your pages. Smartlook was ranked among the Top 100 Software Products in 2019 G2 Crowd Awards. It serves customers such as O2, Miele and Hyundai. It can also record Unity-engine games.

Description

Efficiently compile and correlate customer feedback by integrating Unbird with over nine distinct sources. Categorize similar feedback items through intelligent tagging methods. Associate your customer insights with innovative ideas and establish a hierarchy for development priorities. Produce comprehensive reports to identify the most pressing concerns. Seamlessly inform both customers and stakeholders once a new feature is launched, ensuring effective communication. Additionally, effortlessly link to your preferred applications to monitor and evaluate customer feedback as it comes in real time. This streamlined process not only enhances understanding but also fosters a more responsive approach to customer needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Intercom Yes 
Nekton.ai Yes 
Zendesk Yes 
Clym Yes 
Gmail No 
Google Analytics Yes 
Jimdo Yes 
Jira No 
Kameleoon Yes 
Pendo No 
Piwik PRO Yes 
Product Fruits Yes 
Quickwork Yes 
Shopify Yes 
Shopify Plus Yes 
Slack No 
Trello No 
Weebly Yes 
WordPress Yes 

Integrations

Axis LMS Yes 
Intercom Yes 
Nekton.ai Yes 
Zendesk Yes 
Clym No 
Gmail Yes 
Google Analytics No 
Jimdo No 
Jira Yes 
Kameleoon No 
Pendo Yes 
Piwik PRO No 
Product Fruits No 
Quickwork No 
Shopify No 
Shopify Plus No 
Slack Yes 
Trello Yes 
Weebly No 
WordPress No 

Pricing Details

$39 per month
Free package: 1,500 sessions/month
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Smartlook

Founded

2016

Country

Czech Republic

Website

www.smartlook.com/

Vendor Details

Company Name

Unbird

Founded

2017

Country

United States

Website

unbird.com

Product Features

AB Testing

Audience Targeting No 
Campaign Segmentation No 
Funnel Analysis Yes 
Heatmaps Yes 
Landing Pages / Web Forms No 
Multivariate Testing No 
Split Testing No 
Statistical Relevance Analysis No 
Surveys No 
Test Scheduling No 
Visual Editor No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Heatmap

Behavioral Mapping Yes 
Dashboard Yes 
Dynamic Maps No 
Element Analytics Yes 
Embeddable Maps No 
For Sales No 
For Science No 
Radial Mapping No 
Territorial Mapping No 
Website Analytics Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution Yes 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics Yes 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

Mobile App Analytics

A/B Testing No 
Channel Attribution Yes 
Cohort Analysis Yes 
Funnel Analysis Yes 
In-App Events Tracking Yes 
Push Notifications No 
Retention Tracking No 
Revenue Tracking No 
Uninstall Tracking No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation Yes 
Sentiment Analysis No 

Product Analytics

Attribution Yes 
Automatic Data Capture Yes 
Churn Reporting No 
Customer Feedback Collection Yes 
Customer Guidance No 
Customer Journey Analytics Yes 
Data Export Yes 
Data History Retention Yes 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis Yes 
Touchpoint Analytics Yes 
User Segmentation No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps Yes 
Mouse Tracking Yes 
Optimization Tools No 
Session Recording Yes 
Surveys No 
User Experience Analysis Yes 
User Feedback No 
Visitor Segmentation No 

UX

Animation Yes 
For Mobile Yes 
For Websites Yes 
Heatmaps Yes 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing Yes 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Web Analytics

Campaign Management No 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking Yes 
Keyword Tracking No 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking Yes 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives