Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ignite discussions that promote expansion with ease. Take back your time and enjoy newfound freedom as you enhance your posting frequency and boost profits. SmarterQueue eliminates the stress associated with scheduling content. Each Category features its own distinct Queue and Posting Plan, ensuring that you don’t have to stress about timing – it’s all handled automatically. You can set your posts to recycle, allowing them to re-enter your Queue for publication as often as you desire, thereby amplifying your reach with each cycle. Swiftly address customer service inquiries, respond to questions, and delight your users by managing incoming Facebook messages and Twitter DMs from a single, integrated Inbox. Eliminate uncertainty by uncovering high-quality content that is known to engage audiences, which you can seamlessly add to your Queue. SmarterQueue simplifies the connection between social media endeavors and business achievements, enabling you to make informed, data-driven choices effortlessly. With this powerful tool at your disposal, you can focus on what truly matters: growing your brand and enhancing customer satisfaction.

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
LinkedIn Yes 
Pinterest Yes 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
LinkedIn No 
Pinterest No 

Pricing Details

$19.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SmarterQueue

Founded

2016

Country

United Kingdom

Website

smarterqueue.com

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Product Features

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Alternatives

Alternatives

MeetEdgar Reviews

MeetEdgar

Roeder Studios
Gruvi Reviews

Gruvi

Gruvi Software