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support

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Description

The rising demand for digital commerce from both B2B and B2C consumers imposes a significant responsibility on companies to modify their sales channels in order to surpass customer expectations. As a result, organizations must seek a cohesive commerce solution that meets the needs of all sales channels in a seamless and integrated manner. SmarterCommerce is designed from the ground up to utilize connectivity and integration to go beyond customer expectations. By allowing for greater control over the customer experience, it maximizes the value of each engagement through real-time integration with JD Edwards. Using JD Edwards as the cornerstone of commerce can facilitate a quicker path to return on investment and exceptional outcomes. SmarterCommerce instantly integrates your JD Edwards business data and processes by harnessing the advantages of integration. By providing an exceptional experience across every phase of the purchasing journey and through various sales channels, businesses can captivate their customers. Whether interacting in person, via phone, or online, customers demand excellent service and adaptable options that cater to their preferences. Meeting these expectations is essential for building lasting relationships and ensuring repeated business.

Description

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AODocs No 
Acquia Cloud Platform No 
Adenza No 
Aqua No 
BeyondTrust Endpoint Privilege Management No 
Cloudera No 
Datadog No 
Flexera One No 
Freshdesk No 
Google Cloud Platform No 
Informatica Cloud Application Integration No 
Ivalua No 
Microsoft 365 No 
MuleSoft Anypoint Platform No 
SAP Cloud Platform No 
Salesforce No 
Splunk AppDynamics No 

Integrations

AODocs Yes 
Acquia Cloud Platform Yes 
Adenza Yes 
Aqua Yes 
BeyondTrust Endpoint Privilege Management Yes 
Cloudera Yes 
Datadog Yes 
Flexera One Yes 
Freshdesk Yes 
Google Cloud Platform Yes 
Informatica Cloud Application Integration Yes 
Ivalua Yes 
Microsoft 365 Yes 
MuleSoft Anypoint Platform Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Splunk AppDynamics Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Premier Group Consulting

Founded

1994

Country

United States

Website

www.smartercommerce.net

Vendor Details

Company Name

Tata Consultancy Services

Founded

1968

Country

India

Website

www.tcs.com/omnistore-unified-commerce-solution

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Product Features

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Alternatives

Alternatives

SmarterCommerce Payment Processing Reviews

SmarterCommerce Payment Processing

Premier Group Consulting
DigitalEdge Reviews

DigitalEdge

Asseco Group
Edward360 Reviews

Edward360

WIEMER / ARNDT UG