Average Ratings 11 Ratings

Total
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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Smarter Contact is an AI-Powered Text and Voice Communication platform. It provides an all-in-one integrated platform to: - Engage contacts to consistently have more conversations; - Nurture contacts though the funnel; - Close deals by turning leads to revenue; - Measure results to scale what works or fix what doesn’t. Key factors that make Smarter Contact stand out include: - All-in-One Platform - Rapid 10DLC Approval - Industry-Leading Deliverability - AI-Powered - Automation and Scale, including automated campaigns and workflows - Built-on TCPA Compliance Safeguards - No Daily Limits/Restrictions - User-Friendly Interface and Automation - Mobile App Access Texting and voice together are effective communication channels because they leverage unique strengths that cater to different needs and preferences. The best approach involves a combination of both. Having text and voice on a single platform is advantageous because it creates a seamless, efficient, and cost-effective experience. - Seamless Transition: Users can easily switch between communication modes (e.g., from a text chat to a voice call) within the same interface, without having to switch between different apps or manually transfer information. - Contextual Information: Having all interactions in one place ensures that the full conversation history is available, regardless of the channel used. - Reduced “App Overload”: Users no longer need to manage multiple apps, login credentials, and interfaces for different types of communication.

Description

Textel is an innovative business messaging solution that enhances customer interactions by leveraging both AI and human-driven dialogue. Users can engage with clients on a large scale or in personalized one-on-one exchanges within Textel's compliant and integrated environment. By fostering stronger connections with clients, Textel not only helps to increase revenue but also improves team productivity. The platform allows for AI-assisted and conversational texting, enabling seamless communication through familiar tools. Integrated directly into your CCaaS system, Textel simplifies the process for both agent-assisted and automated SMS and MMS interactions. Immerse yourself in personalized communication with 1:1 texting, allowing for meaningful two-way dialogues with customers. You can easily send images or links to provide immediate access to essential information, fostering customer loyalty in the process. Furthermore, Textel enables you to monitor conversation logs within your current customer platform, facilitating ongoing enhancements to your service. By utilizing this approach, businesses can continuously adapt and refine their customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Meevo No 
NiCE CXone Mpower No 
Podio Yes 
REISift Yes 
RingCentral RingCX No 
STX No 
SalonBiz No 
SpiceX No 
Zapier Yes 

Integrations

Genesys Cloud CX Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Meevo Yes 
NiCE CXone Mpower Yes 
Podio No 
REISift No 
RingCentral RingCX Yes 
STX Yes 
SalonBiz Yes 
SpiceX Yes 
Zapier No 

Pricing Details

$597 per quarter
Whether you’re just starting out or scaling fast, Smarter Contact offers pricing plans designed to grow with your business—without sacrificing performance or features. We provide both "Pay as you go" and Committed use" plans.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Smarter Contact

Country

United States

Website

smartercontact.com

Vendor Details

Company Name

Textel

Country

United States

Website

textel.net

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database Yes 
Contact History Yes 
Contact Import/Export Yes 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking Yes 
Lead Management Yes 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration Yes 

Real Estate Marketing

Advertising Management No 
CMA No 
CRM No 
Contact Management Yes 
Email Marketing No 
Lead Generation Yes 
Listing Management / IDX No 
Presentation No 
Reporting / Analytics Yes 
SEO No 
SMS Marketing Yes 
Social Media Marketing No 
Virtual Tour No 
Website Builder No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence Yes 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

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