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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SmartReviews consolidates feedback from various platforms such as websites, SMS, emails, and in-person interactions into one cohesive system. The design of Shrivra SmartReviews is both intuitive and efficient, allowing for a quick setup process that takes just a few minutes. You have the option to utilize an offline survey application to create a feedback kiosk on iOS or Android devices, or you can opt for direct, in-person feedback collection. Once you connect to the internet, all gathered data syncs securely from offline mode. SmartReviews enables you to monitor both the frequency and volume of customer feedback effectively. It serves as an excellent net promoter software, especially when you need to assess customer satisfaction levels. By fostering team collaboration, you can act on feedback directly from the Response Inbox. With insightful reports and detailed analytics at your disposal, you can easily implement actions based on the data received, and you have the flexibility to share these insights via push notifications or email. This comprehensive approach ensures that businesses stay informed and responsive to customer needs.

Description

eComEngine is a leading software-as-a-service company for eCommerce professionals. Our software tools allow Amazon sellers to grow their revenue, increase profitability, and become more efficient. Amazon merchants can use our powerful automation software to manage feedback, product reviews and inventory. Our software suite includes MarketScout and SmartPrice, as well as FeedbackFive, MarketScout and RestockPro. Get a free trial of any of our tools today!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8fig No 
Amazon No 
MarketScout No 
Verte No 

Integrations

8fig Yes 
Amazon Yes 
MarketScout Yes 
Verte Yes 

Pricing Details

$19 per month
Free Trial Yes 
Free Version No 

Pricing Details

$9.99 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Shrivra

Founded

2014

Country

Singapore

Website

shrivra.com/feedback-survey-app

Vendor Details

Company Name

eComEngine

Founded

2007

Country

United States

Website

www.ecomengine.com

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Amazon Seller Tools

A/B Testing No 
Alerts / Notifications No 
Analytics / Reporting No 
Campaign Management Yes 
Competitor Analysis No 
Content Management / Optimization Yes 
Conversion / ROI Tracking No 
Customer Data Management Yes 
Email Marketing No 
Feedback Management No 
Inventory Management Yes 
Keyword Tracking / Research No 
Order Management Yes 
PPC Ads Management No 
Price Optimization No 
Rank Optimization No 
Refund Management No 
Review Management No 
Sales Tracking / Analysis No 
Shipping Management No 
Trend Analysis No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program No 
Mobile Access No 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates Yes 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

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