Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We provide comprehensive CIS and billing solutions tailored for the contemporary utility sector. Envision offering innovative products that empower your customers to determine their payment timing and methods. By utilizing smart meter data, we enable advanced rating, billing, and customer service interactions. Our adaptable architecture simplifies implementation, including transitions for existing clients if necessary. Enhance customer attraction and retention, maintain a competitive edge, and oversee your operations in real time. Transform your smart meter infrastructure into a revenue-generating asset by presenting your customers with diverse rate and product choices without the hassle of integrating with existing billing systems. Maximize the benefits of your AMI investment by providing customers with the option of a smart meter equipped for Prepaid functionality. In a landscape where companies need to distinguish themselves, having a strategic plan that resonates with consumers is essential. Ultimately, addressing the needs of the digital consumer, who is placing increasing demands on your business, is paramount for sustained success. By doing so, you can ensure your organization remains relevant and responsive in a fast-evolving market.
Description
efluid serves as a comprehensive and integrated customer management platform tailored to meet the unique needs of businesses in the utility industry. This solution empowers energy, water, or heating providers to oversee the full technical lifecycle while maintaining a holistic view of customer relationships. Utilizing a component-based framework, efluid connects various functional elements within complex systems, facilitating seamless integration with both front and back office operations. This architecture promotes extensive customization, enabling organizations to modify workflows and regulations according to their specific requirements. With a robust and upgradeable design, efluid guarantees stability within intricate information ecosystems. Additionally, it boasts a high degree of configurability, which allows utilities to manage a range of services, including electricity, gas, urban heating, and water, while efficiently handling intricate billing processes and meter readings through both back-office workshops and remote capabilities. The flexibility of efluid not only streamlines operations but also enhances customer satisfaction by providing tailored solutions.
API Access
Has API
No
API Access
Has API
No
Integrations
Itron Enterprise Meter Data Management
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SmartGridCIS
Founded
2009
Country
United States
Website
www.smartgridcis.com
Vendor Details
Company Name
efluid
Country
France
Website
www.efluid.com
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
No
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No