Average Ratings 7 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Introducing the ultimate Customer Service App designed for all Slack users. Consolidate all your team's and clients' communications in one centralized platform. Our product and team are highly specialized and entirely focused on Slack. We pride ourselves on our commitment to customer messaging within this ecosystem. No other company matches our dedication to this niche. Slack is embedded in our identity. In fact, we are the first fully funded company that operates exclusively on Slack. Engage with your prospects and clients across various platforms—be it your website, social media, mobile applications, or email—directly through Slack! Your business must adapt to your customers' locations, not the opposite. If your goal is to streamline customer communication and enable your team to work from a unified control hub, then Slaask is your ideal solution. Beyond being an exceptional customer messaging tool, Slaask allows you to create a tailored chatbot that seamlessly aligns with your brand identity, enhancing your customer interaction experience even further. With Slaask, you can revolutionize how your organization connects with its audience in the digital age.

Description

Engage with your website visitors through Smallchat and transform them into loyal customers. This tool operates directly within your Slack team, eliminating the need for any additional software to master. You can easily chat with both website visitors and your team members from a single interface. Each interaction generates a new thread, allowing your team to handle conversations efficiently in one location. Tailor Smallchat with simple styling options to ensure it aligns perfectly with your brand's identity. Monitor your monthly interaction statistics to evaluate your business's performance. Initiate conversations easily with personalized trigger messages to actively connect with visitors. With Smallchat, there's no necessity to complicate your workflow with extra software; instead, consolidate all your communication within Slack for a streamlined experience. Enhance your customer engagement efforts today!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Stackreaction Yes 
Brevo Yes 
Cerb Yes 
Dialogflow Yes 
Drupal Yes 
Front Yes 
Help Scout Yes 
HubSpot Customer Platform Yes 
Jira Yes 
Jira Service Management Yes 
LiveAgent Yes 
Mailchimp Yes 
Median Cobrowse Yes 
Pathwright No 
Pipedrive Yes 
Slack Yes 
Stripe Yes 
Teamleader Yes 
Trello Yes 
Zapier Yes 

Integrations

Stackreaction Yes 
Brevo No 
Cerb No 
Dialogflow No 
Drupal No 
Front No 
Help Scout No 
HubSpot Customer Platform No 
Jira No 
Jira Service Management No 
LiveAgent No 
Mailchimp No 
Median Cobrowse No 
Pathwright Yes 
Pipedrive No 
Slack No 
Stripe No 
Teamleader No 
Trello No 
Zapier No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Slaask

Founded

2015

Country

United States

Website

slaask.com

Vendor Details

Company Name

Nicer Studio

Country

United States

Website

small.chat

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation No 
Group Messaging Yes 
Human Handover No 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Alternatives

Alternatives

CCIChat Reviews

CCIChat

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