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Description
SkyTouch Hotel OS is an advanced cloud-based property management system (PMS) tailored for hospitality businesses of varying sizes. It encompasses functionalities for rate management, property oversight, and distribution all in one platform, assisting modern hoteliers and hotel managers in achieving critical strategic goals while addressing operational challenges. Leverage our Room Assignment Optimizer to enhance room utilization and availability effectively. Tailor rewards for different customer tiers and incorporate personalized messaging for each guest. The homepage is designed to showcase specific guest notes throughout the reservation and check-in phases, enhancing the individual experience for every visitor. Users can make immediate updates via mobile devices, ensuring that changes are reflected across the entire system instantly. Additionally, bulk updates allow for efficient management of hotel operations, enabling the quick designation of areas as out of order for extensive renovations or projects. This comprehensive approach not only streamlines processes but also improves overall guest satisfaction.
Description
TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Akia
Yes
Canary Digital Tipping
Yes
Cendyn CMS
Yes
Cendyn Guestrev
Yes
Cendyn Loyalty
Yes
Cendyn Revintel
Yes
Docyt
Yes
Inn-Flow
Yes
OpenKey
Yes
Wave RMS
Yes
Integrations
Akia
No
Canary Digital Tipping
No
Cendyn CMS
No
Cendyn Guestrev
No
Cendyn Loyalty
No
Cendyn Revintel
No
Docyt
No
Inn-Flow
No
OpenKey
No
Wave RMS
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SkyTouch Technology
Founded
2013
Country
United States
Website
www.skytouchtechnology.com
Vendor Details
Company Name
TRACK Hospitality Software
Founded
2009
Country
United States
Website
www.trackhs.com
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
Yes
Employee Management
No
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
Yes
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
Yes
Reservations Management
Yes
Reviews Management
Yes
Single Property
Yes
Vacation Rental
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
No
Task Management
No
Territory Management
No
