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Description
Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.
Description
Become part of a global network of over 15,000 businesses that have boosted their search engine traffic and conversion rates by relying on eKomi for authentic and verified product and customer reviews. Through its distinctive platform, eKomi enables consumers to share their credible experiences with one another. The company boasts one of the most distinguished Customer Feedback Management teams, dedicated to meticulously screening every review around the clock for their clients. In today’s competitive online landscape, activating Google’s seller rating extension is vital for business success. eKomi's excellence has been recognized with prestigious accolades, including the CeBIT Innovation Award from the Fraunhofer Institute and the Best of Innovation Award for IT. This year, we also received the LSA 2017 Ad to Action awards for our innovative mobile SMS solution, further establishing our reputation. These honors firmly position eKomi as a leader in delivering cutting-edge technology solutions and exceptional design within the industry. Thus, partnering with eKomi not only enhances your business credibility but also connects you to a wealth of reliable consumer feedback.
API Access
Has API
No
API Access
Has API
No
Integrations
BigCommerce
Yes
Magento
Yes
PrestaShop
Yes
Salesforce Agentforce Commerce
Yes
Shopify
Yes
WooCommerce
Yes
Bing
No
Gambio
No
Google
No
Google Ads
No
Integrations
BigCommerce
Yes
Magento
Yes
PrestaShop
Yes
Salesforce Agentforce Commerce
Yes
Shopify
Yes
WooCommerce
Yes
Bing
Yes
Gambio
Yes
Google
Yes
Google Ads
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Skeepers
Founded
2012
Country
France
Website
skeepers.io/en/
Vendor Details
Company Name
eKomi
Founded
2008
Country
Germany
Website
www.ekomi.com/us/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
